APAR status
Closed as program error.
Error description
Storage Insights instances fail to monitor systems which were added originally to Storage Insights using an ssh key, instead of a username/password combo, fail to be monitored as Storage Insights has no credentials stored for these devices. Internal log messaging indicating the cause of this failure is as follows: Received Message UUID_REMOVED Metadata[UUID_REMOVED, UUID_REMOVED, UUID_REMOVED, 4, 1:4:null, null, hostname.customer.com, C/Users/Administrator.hostname/Downloads/DataCollector_windows, UUID_REMOVED, UUID_REMOVED, null, 3005, ERROR, null, null, false, BPCSS0034E, [null], java.io.IOException: Unsupported private key format. at com.ibm.srm.dc.common.connect.Private KeyFileAdapter.<init>(PrivateKeyFileAdapter.java:38) at com. ibm.srm.dc.common.connect.TPCSecureSession.openSession(TPCSecure Session.java:245) at com.ibm.srm.dc.common.connect.TPCSecure Session.openSession(TPCSecureSession.java:135) at com.ibm.sr m.dc.common.connect.TPCSecureSession.openSession(TPCSecureSessio n.java:148) at com.ibm.srm.dc.testconn.svc.SVCTestConnection .checkConnection(SVCTestConnection.java:41) at com.ibm.srm.d c.common.api.testconn.AbstractTestConnection.collectAndProcessDa ta(AbstractTestConnection.java:47) at com.ibm.srm.dc.runtime .ep.TestConnectionHandler.handle(TestConnectionHandler.java:113) at com.ibm.srm.dc.runtime.ep.ExternalProcessLauncher$PdcThr ead.run(ExternalProcessLauncher.java:547) , null, null, null, null, null, TEST_CONNECTION, false] __________________________ __________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.1 Problem as described by customer: No monitoring jobs running against devices originally configured with ssh keys in Storage Insights Initial customer impact (low/med/high): high
Local fix
A temporary workaround is to provide a username/password to Storage Insights for these devices. Permanent fix to be implemented in Storage Insights to resume the use of ssh keys for device monitoring.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users who have been upgraded to latest * * version * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights instances fail to monitor systems which * * were * * added originally to Storage Insights using an SSH key * * instead * * of a username/password combo, fail to be monitored as * * Storage * * Insights has no credentials stored for these devices. * * * * Internal log messaging indicated the cause of this failure. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q21 [ 54X-IBM-SI ] ( release target 2Q 2021 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT35499
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-01-12
Closed date
2021-04-05
Last modified date
2021-04-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541"}]
Document Information
Modified date:
08 February 2022