APAR status
Closed as program error.
Error description
After the latest Storage Insights update, some storage devices (NetApp and Storwize V7000 Unified) are displayed poorly. In the dashboard views, they are shown as blank gray boxes without a system name, condition, or events and with very limited details after selecting it. From the Resources view for block storage, it also is lacking most of the information. The system is not being monitored and options for it are grayed out. The storage devices were previously added during a Storage Insights Pro trial period that has since expired. Data Collection is not running on them.
Local fix
Go to Resources. Right click and Remove each of the unsupported storage systems.
Problem summary
**************************************************************** * USERS AFFECTED: * * Storage Insights users being migrated/upgraded to newer * * version * **************************************************************** * PROBLEM DESCRIPTION: * * After the latest Storage Insights update, some storage * * devices * * (NetApp and Storwize V7000 Unified) are displayed poorly. In * * the dashboard views, they are shown as blank gray boxes * * without * * a system name, condition, or events and with very limited * * details after selecting it. * * * * From the Resources view for block storage, it also is * * lacking * * most of the information. The system is not being monitored * * and options for it are grayed out. * * * * The storage devices were previously added during a Storage * * Insights Pro trial period that has since expired. Data * * Collection * * is not running on them. * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 1Q21 [ IBM-SI-MT ] ( release target 1Q 2021 / March ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT35495
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-01-12
Closed date
2021-01-19
Last modified date
2021-02-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541"}]
Document Information
Modified date:
08 February 2022