IT35295: IBM SPECTRUM PROTECT PLUS: UNABLE TO CLEANUP VM AFTER SUCCESSFUL RESTORE WHEN USER THAT CREATED THE JOB IS DELETED

APAR status

• Closed as program error.

Error description

• Deletion of user from IBM Spectrum Protect Plus UI that has a
  defined restore job will result in cleanup of restore job to
  fail. The restore is successful.
  
  You may see the following in
  the restore job log:
  
  CTGGA2177 Unexpected error during
  recovery step (Load storage data). Contact support for further
  assistance.
  
  Cleanup with force option won't successfully
  remove the restore job from the UI
  
  
  Spectrum Protect Plus
  Versions Affected: 10.1.5
  
  Customer/L2 Diagnostics (If
  Applicable)
  
  Check to see if user that defined the restore job
  was removed from the appliance UI. If yes, then you may be
  running into this issue
  
  Additional Keywords: TS003798557
  REMOVE USER APPLIANCE GUI RESTORE
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5 to 10.1.8             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level 10.1.8 *
  * ifix2 and 10.1.9. Note that this is subject to change at the *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The fix for this issue is to change the run as user for active
  restore job sessions to admin if the user is deleted. This
  allows the job session to allow them to cleanup.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels