News
Abstract
Your IBM ID which is linked to Software Subscription and Support (S&S) enables you to download Fixpacks and iFixes. This includes obtaining security vulnerability fixes.
.
In 2021, IBM MQ will enforce S&S entitlement checks in order to access downloads for MQ Fixes from MQ Fix Central.
.
Use this technote to ensure you can access IBM MQ maintenance fixes for your company.
Downloading Fixes will be available to individuals whose company has current S&S license covering IBM MQ and
and have had their IBM IDs authorized by their company.
Content
Starting in 2021, the download of IBM MQ fixes requires checking of the IBM ID with S&S entitlement .
+ Entitlement checks include:
Fix Packs,
Interim Fixes (iFixes), including fixes for security vulnerabilities,
Interim Fixes (iFixes), including fixes for security vulnerabilities,
+ Downloading fixes requires:
IBM ID has been authorized by your company for IBM MQ technical support and fixes under your companies S&S or other applicable software support agreements.
IBM ID has been authorized by your company for IBM MQ technical support and fixes under your companies S&S or other applicable software support agreements.
+ How to obtain the IBM ID and authorization for IBM MQ product fixes?
IBM ID - you probably already have an IBM ID if you previously worked with IBM Support or downloaded fixes.
If you do not have an IBM ID you can request one when you try to do any of the following:
Log into IBM community,
Open a Support case,
Download a fix,
Request authorization for IBM MQ technical support,
or click this link: Create your IBM account
If you do not have an IBM ID you can request one when you try to do any of the following:
Log into IBM community,
Open a Support case,
Download a fix,
Request authorization for IBM MQ technical support,
or click this link: Create your IBM account
Authorization for IBM MQ technical support and downloading fixes.
Go to the FixCentral page under the Entitlement tab:
https://www.ibm.com/support/fixcentral/help?page=entitlementgeneral
IBM Support / Fix Central Help /
Tab: Entitlement
Refer to section "Support Registration" to register for authorization and obtain assistance if needed.
Go to the FixCentral page under the Entitlement tab:
https://www.ibm.com/support/fixcentral/help?page=entitlementgeneral
IBM Support / Fix Central Help /
Tab: Entitlement
Refer to section "Support Registration" to register for authorization and obtain assistance if needed.
+ Schedule:
IBM MQ will require entitled authorization for fixes per the following schedule and as new fixes are published:
IBM MQ will require entitled authorization for fixes per the following schedule and as new fixes are published:
- From February 2021 onwards.
+ FAQs:
1: How will I know I am authorized to download IBM MQ fixes?
Once you log into the Support Registration you will see your list of authorized IBM Customer numbers (ICN).
This is half way down the page under "Existing access (0) Pending access requests (0)".
If there are no ICNs listed then you will need to request access for an ICN at top of the form.
If ICN is listed you may click on the ICN to obtain list of authorized products for that ICN.
Once you log into the Support Registration you will see your list of authorized IBM Customer numbers (ICN).
This is half way down the page under "Existing access (0) Pending access requests (0)".
If there are no ICNs listed then you will need to request access for an ICN at top of the form.
If ICN is listed you may click on the ICN to obtain list of authorized products for that ICN.
2: If IBM MQ is entitled by an IBM stack product such as WebSphere Application Server, will I be able to obtain fixes?
Yes, as long as your have current S&S for the stack product that provided WAS in the same License.
3: Who grants me authorization once I submit the request for my ICN?
Granting authorization to users is managed by your company.
Once you request authorization, your company's administrator or their designated member will grant or deny that access.
Granting authorization to users is managed by your company.
Once you request authorization, your company's administrator or their designated member will grant or deny that access.
4: If I can open IBM MQ support cases today, does that mean I will have access to download fixes in 2021?
Not necessarily.
Currently our entitlement check for opening support cases is not product specific, we only check that you have active entitlement for one or more products when opening a support case.
It is possible you have access to support via any IBM product but in order to download fixes for IBM MQ you will need to pass product level entitlement checking for the particular fix you are downloading.
Not necessarily.
Currently our entitlement check for opening support cases is not product specific, we only check that you have active entitlement for one or more products when opening a support case.
It is possible you have access to support via any IBM product but in order to download fixes for IBM MQ you will need to pass product level entitlement checking for the particular fix you are downloading.
+ Related Information:
https://www.ibm.com/downloads/cas/JWGLK7J5
IBM Services / Technology Support Services / IBM Software Maintenance (SWMA) / Comprehensive coverage
IBM Services / Technology Support Services / IBM Software Maintenance (SWMA) / Comprehensive coverage
https://www.ibm.com/software/passportadvantage/pao_customer.html
IBM Software / Passport Advantage / Passport Advantage Online for customers
IBM Software / Passport Advantage / Passport Advantage Online for customers
https://www.ibm.com/software/passportadvantage/pa_contacts.html
Passport Advantage Online Contacts
Passport Advantage Online Contacts
https://www.ibm.com/support/fixcentral/help?page=entitlementgeneral
IBM Support / Fix Central Help / Entitlement
IBM Support / Fix Central Help / Entitlement
https://www.ibm.com/mysupport/s/topic/0TO5000000024cJGAQ/mq?productId=01t0z000006zdYXAAY&language=en_US
IBM MQ - Support Welcome
IBM MQ - Support Welcome
+++ end +++
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSYHRD","label":"IBM MQ"},"ARM Category":[{"code":"a8m0z0000001j5oAAA","label":"General News"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
Was this topic helpful?
Document Information
Modified date:
01 February 2021
UID
ibm16402575