IT35369: MESSAGES CTGGA2296, CTGGA2081 WHEN ENABLING LOG BACKUP FOR EXCHANGE

APAR status

• Closed as program error.

Error description

• Exchange data protection support started with IBM Spectrum
  Protect Plus version 10.1.3.
  When a SLA is set to enable Exchange log backups, the first
  following backup job might display the following messages when
  attempting to define the Windows schedule to achieve regular
  log backups :
  
   DETAIL,<timestamp>,CTGGG1103,[<ExchangeHost>]
          Starting enablelogbackup
     WARN,<timestamp>,CTGGG1120,[<ExchangeHost>]
          Failed to enable log backup for <DBName> or there were
          some considerable errors. For more information  see the
          diagnostic logs for this operation.
     INFO,<timestamp>,CTGGA3150,[<ExchangeHost>] [<StartDate>
          <StartTime_in_AM/PM_Format>] Ending enablelogbackup
          command.
     WARN,<timestamp>,CTGGA1951,[<ExchangeHost>]
          Enable log backup status was reported as failed:
          Failed to enable log backup for <DBName> or there were
          some considerable errors. For more information  see the
          diagnostic logs for this operation.
    ERROR,<timestamp>,CTGGA2296,Enable log backup failed for
          database <DBName>:Failed to create a task for log
          backup in Windows Task Scheduler.
  ...
    ERROR,<timestamp>,CTGGA2081,Failed to enable log backup for
          <ExchangeInstance> ==> <DBName> [Failed to create a
          task for log backup in Windows Task Scheduler.]
  
  In the application logs bundled with the job log data
  collection, the following type of messages will be seen :
  
  [<timestamp>][<TID>] : PoSh.cs||324|Script
               ==> New-ScheduledTaskTrigger -Once
                   -RepetitionInterval (New-TimeSpan -Hour 2)
                   -At "12:00 dop."
                   -RepetitionDuration([timespan]::MaxValue)
  ...
  [<timestamp>][<TID>]  : SpLogging.cs|TraceInformation|395|
               Cmdlet Operation Failed RC=-1:
       Error: Cannot process argument transformation on parameter
              'At'. Cannot convert value "12:00 dop." to type
              "System.DateTime".
       Error: "The string was not recognized as a valid DateTime.
              There is an unknown word starting at index 6."
              At New-ScheduledTaskTrigger -Once
              -RepetitionInterval (New-TimeSpan -Hour 2)
              -At "12:00 dop."
              -RepetitionDuration([timespan]::MaxValue)
              InvalidData: (:) [New-ScheduledTaskTrigger],
              ParameterBindingArgumentTransformationException
              ParameterArgumentTransformationError,
              New-ScheduledTaskTrigger
  ...
  [<timestamp>][<TID>]  : LogHelper.cs|CreateNewScheduler|496|
               Deleting directory: \\<vSnapIP>\<PoolName>_
               <volume>\<DBName>\<Instance>_<DBName>
       Sp Error: 1 : [1. <timestamp>]
      Exception: Scheduler could not be created. RC=21000
          Stack: : Void CreateNewScheduler(Capability.
                        Implementation.ApplicationAPI.
                        LogBackupInputInstance,
                   Capability.Implementation.ApplicationAPI.
                        LogBackupInputDatabase, System.String,
                   Capability.Implementation.ApplicationAPI.
                        Credential, System.String, System.String,
                        System.String,
                   Capability.Implementation.ApplicationAPI.
                        NotificationOptions,
                   Capability.Implementation.ApplicationAPI.
                        LogBackupOutputDatabase ByRef,
                   Capability.Implementation.ApplicationAPI.
                        SchedulerInput ByRef): 0:
                   Capability.Contract.ApplicationAPI.
                        ILogBackupOutput
                        SendEnableLogBackupResults
                   (Capability.Contract.ApplicationAPI.
                   ILogBackupInput, System.String): 0
  ...
  [<timestamp>][<TID>] : CapabilityManagerApplicationAPI.cs|
               SendEnableLogBackupResults|3406|Failed to enable
               log backup for <DBName> or there were some
               considerable errors.
  
  The above example displays that the PowerShell command used to
  create the Windows schedule could not correctly parse the Czech
  language DOP/ODP time format which is the Czech translation of
  the English AM/PM format.
  
  This problem will affect any Exchange host using Windows
  Regional Setting using AM/PM time formats translating to
  characters different from AM/PM.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.3 and higher
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, SPPLUS, TS004593282, time format,
                       locale
  

Local fix

• Update the Exchange host Windows Regional Settings time format
  to use the 24 hours format or switch to English.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus 10.1.3 and higher                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus 10.1.8.   *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been updated to sucesfully enabe
  log backups on the windows servers with non-english locale.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels