APAR status
Closed as program error.
Error description
After upgrading to IBM Spectrum Protect Plus 10.1.7, CATALOG BACKUP fails with these errors: ERROR,<id>,<date&time>,2,CTGGA0848,Copying file /data/lucene/lucidx/_5av_Lucene41_0.doc failed. Reason: We trust you have received the usual lecture from the local System Administrator. It usually boils down to these three things: #1) Respect the privacy of others. #2) Think before you type. #3) With great power comes great responsibility. sudo: no tty present and no askpass program specified rsync: connection unexpectedly closed (0 bytes received so far) [sender] rsync error: error in rsync protocol data stream (code 12) at io.c(226) [sender=3.1.2] Above error will be displayed multiple times in virgo.log Starting with IBM Spectrum Protect Plus 10.1.7, catalog backup process uses rsync instead of nfs to copy the data to the VSNAP. An issue was discovered that, when not using SERVERADMIN to register the catalog backup target vSnap in IBM Spectrum Protect Plus, incorrect permissions are configured at this destination VSNAP. | MDVREGR 10.1.6.0 5737SPLUS | IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.7 Initial Impact: High Additional Keywords: SPP, SPPlus, CATALOG, TS004568427, lucene, SERVERADMIN
Local fix
Change the user account that is used when registering the VSNAP Server into IBM Spectrum Protect Plus, to the predefined Serveradmin user: - Connect to IBM Spectrum Protect Plus GUI - Navigate to System Configuration - Backup Storage DISK - EDIT the related VSNAP user and change to SERVERADMIN If Fresh install of 10.1.7 with serveradmin user used, it still may fail with the same error. Verify the file /etc/sudoers.d/serveradmin on the vSnap server and verify it contains the following: Defaults !requiretty
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.7 * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level 10.1.7 * * iFix2 and 10.1.8. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
When a non-serveradmin user is created on vSnap using CLI command "vsnap user create", the resulting account has limited sudo privileges which did not include permission to run rsync as needed for the new catalog backup mechanism in IBM Spectrum Protect Plus 10.1.7. The problem has been resolved by adding rsync to the list of privileges associated with these user accounts.
Temporary fix
Comments
APAR Information
APAR number
IT35168
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-12-04
Closed date
2021-02-12
Last modified date
2021-02-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024