PJ44459: GET NEXT DOES NOT RETURN THE CORRECT WORK ITEM IF WORK LIST IS RESORTED DURING RUNTIME CHANGING THE PRE-DEFINED ORDER

IBM Case Manager V5.2.1 Fix Pack 6 for Linux for System Z
IBM Case Manager V5.2.1 Fix Pack 6 for Windows
IBM Case Manager V5.2.1 Fix Pack 6 for Linux
IBM Case Manager V5.2.1 Fix Pack 6 for AIX

APAR status

• Closed as program error.

Error description

• Changing in-basket sort order of work items during runtime from
  the sort order defined during design time, the "Open next work
  item" action will fail to retrieve subsequent work items in the
  new sort order.
  
  Steps to reproduce:
  1. Create multiple sortable columns in the in-basket, set Time
  Create Ascending as default
  2. In the Work Details page, add the "Open Next Work Item" to
  the Work Item Toolbar
  3. Deploy the solution
  4. Create several cases, 4 or 5 should suffice
  5. Sort the in-basket by a different column such that the order
  is different than the default sort order
  6. Ensure new sort order is not the same order as default sort
  order
  7. Open and complete the first item from the newly sorted list
  
  Expected result
  The next item on the new sort order is presented to the user to
  process
  
  Actual result
  The next item from the previous default sort order is presented
  to the user to process
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Case client users with auto get next work item enabled       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * It is recommended to apply 65.2.1.6-ICM-FP006 or later to    *
  * address this issue.                                          *
  ****************************************************************
  

Problem conclusion

• This issue has been corrected in 5.2.1.6-ICM-FP006 and later
  releases.  The automatic get next will retrieve the next work
  item based on the current order of the work items from the
  in-basket.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  PJ44795

Fix information

• Fixed component name

  CASE MGR CLIENT

• Fixed component ID

  5725A1501

Applicable component levels

• R521 PSY

     UP