Troubleshooting
Problem
A Data Gateway (DG) cannot be added to a QRoC Console as the script to do so fails.
Symptom
After the script to attach a Data Gateway (DG) to a QRoC Console is run, it fails with the following error:
# /opt/qradar/bin/setup_qradar_host.py mh_setup interactive -p
Traceback (most recent call last):
File "/opt/qradar/bin/qradar_netsetup.py", line 3904, in <module>
main()
File "/opt/qradar/bin/qradar_netsetup.py", line 3878, in main
qradarNetsetup = QradarNetsetup()
File "/opt/qradar/bin/qradar_netsetup.py", line 448, in __init__
nvaConfFile = IbmPropertiesFile(os.environ.get("NVA_CONF"))
TypeError: __init__() should return None, not 'IbmPropertiesFile'
Exiting by user request...
Cause
This issue is caused by NVA_CONF environment variable is not present in the root user bash profile.
Environment
QRoC Data Gateways
Diagnosing The Problem
Run the following command as the root user:
env | grep NVA
If no output is generated, then the environment variable is missing.
Resolving The Problem
- Log in as the root user by using SSH or a Serial Console type connection.
Note: If the current user is a sudoer (default user in Cloud deployments such as Azure), then switch to root user by running:
sudo su - - Set the environment variable by running:
export NVA_CONF=/opt/qradar/conf/nva.conf - Verify the variable is now present:
env | grep NVA NVA_CONF=/opt/qradar/conf/nva.conf - Rerun the utility to attach the DG:
/opt/qradar/bin/setup_qradar_host.py mh_setup interactive -p
Document Location
Worldwide
[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSKMKU","label":"IBM QRadar on Cloud"},"ARM Category":[{"code":"a8m0z000000cwtNAAQ","label":"Deployment"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
08 January 2021
UID
ibm16396166