IBM Support

IT35167: COS PROBE FAILED IN STORAGE INSIGHTS WITH ERORR RC = 46, MSG = HWNEP0129E

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APAR status

  • Closed as program error.

Error description

  • Users adding Cloud Object Storage (COS) may find that the
COS device is added successfully but the probe fails.

In the server logs:
2020-10-19 08:46:25.391-0500 [EP-SubJob: my.COS.ibm.com-xxxx]
[CleversafeNAPIDiscovery.collectObjectResources] [ERROR] Error
collecting object resources
java.lang.UnsupportedOperationException: JsonNull
at com.google.gson.JsonElement.getAsString(JsonElement.java:191)
at
com.ibm.cleversafe.client.model.DSNetSystemConfigurationHandler.
getMirrors(DSNetSystemConfigurationHandler.java:620)
at
com.ibm.cleversafe.client.api.DSNetSystemConfigurationClient.get
SystemConfiguration(DSNetSystemConfigurationClient.java:115)
at
com.ibm.tpc.ep.cleversafe.CleversafeProvider.collectAllDSNetConf
iguration(CleversafeProvider.java:118)
at
com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.collectObjectR
esources(CleversafeNAPIDiscovery.java:345)
at
com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.runProbe(Cleve
rsafeNAPIDiscovery.java:187)
at
com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.collectData(Cl
eversafeNAPIDiscovery.java:302)
at
com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.run(Cleversafe
NAPIDiscovery.java:93)
at
com.ibm.tpc.ep.base.EPLauncher$SubJobThread.run(EPLauncher.java:
177)
2020-10-19 08:46:25.407-0500 [EP-SubJob: my.COS.ibm.com-xxxx]
[CleversafeNAPIDiscovery.run()] [ERROR] Error running discovery:
com.ibm.tpc.common.api.napi.NAPIConnectionException: rc = 46,
msg = HWNEP0129E
at
com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.collectObjectR
esources(CleversafeNAPIDiscovery.java:399)
at
com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.runProbe(Cleve
rsafeNAPIDiscovery.java:187)
at
com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.collectData(Cl
eversafeNA8PIDiscovery.java:302)
at
com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.run(Cleversafe
NAPIDiscovery.java:93)
at
com.ibm.tpc.ep.base.EPLauncher$SubJobThread.run(EPLauncher.java:
177)

The error occurs when collecting the mirrors details
information.

Local fix

  • update the vaults that has a null in the description

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Storage Insights users adding / monitoring Cloud Object  *
* Storage                                                      *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* Storage Insights users adding Cloud Object Storage (COS)     *
* may experience that the COS device is added successfully     *
* but the probe fails.                                         *
*                                                              *
* And found in the server logs:                                *
* [CleversafeNAPIDiscovery.collectObjectResources] [ERROR]     *
* Error collecting object resources                            *
*                                                              *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

Problem conclusion

  • The fix for this APAR is targeted for the following release:

IBM Storage Insights 1Q21   [ 5.4.2-IBM-SI-Patch ]

( release target 1Q 2021 / February )

The target dates for future releases do not represent a formal
commitment by IBM. The dates are subject to change without
notice.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT35167
    • 

  • Reported component name
    STORAGE INSIGHT
    • 

  • Reported component ID
    5608TPCSI
    • 

  • Reported release
    541
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2020-12-04
    • 

  • Closed date
    2021-01-12
    • 

  • Last modified date
    2021-02-15
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STORAGE INSIGHT
    • 

  • Fixed component ID
    5608TPCSI
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 February 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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