APAR status
Closed as program error.
Error description
If a vSnap has multiple network cards enabled SMB services, the file system agent tries to use the first address only. When the first IP address is not reachable from the file server, the error would be generated.
Local fix
Remove SMB services on vSnap for the network that is not reachable. SMB can be removed using this command "vsnap network update --id <ID> --services "mgmt,repl,nfs,iscsi" for this (see https://www.ibm.com/support/knowledgecenter/SSNQFQ_10. 1.7/spp/r_spp_vsnap_admin_ref_network_manage.html).
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus version 10.1. * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is projected * * to be fixed in level 10.1.8. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
File system agent will use "remoteHost" which should contain the correct IP address, thus continue backup without the issue.
Temporary fix
Comments
APAR Information
APAR number
IT35025
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-11-23
Closed date
2021-02-16
Last modified date
2021-02-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
fspagent
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024