APAR status
Closed as program error.
Error description
The issue may occur when customer has defined multiple VM manager connections to the same cluster (this is the case especially for the Hyper-V if ILMT is not configured to use the same credentials to connect to other hosts in the same cluster, rather connection to each host is defined separately). ILMT processes the data in many threads. When data coming from an arbitrary cluster are being processed by one thread, then data from the same cluster will be discarded by other threads even though they may contain data about different host. As a result, some of the hosts from the clusters may not be processed even though the scan results are correct. Thus, endpoints running on those hosts can be reported as having Outdated VM Manager Data or No VM Manager Data status. TS004099244
Local fix
As a workaround, customer can set the number of import threads to 1 (numberOfImportThreads setting on the Management > Advanced Server Settings panel), thus making the import single-thread. But this setting causes the VM manager scans, Capacity scans, SLM tag scans and Disconnected scans processing longer.
Problem summary
**************************************************************** ***************** ERROR DESCRIPTION: The issue may occur when customer has defined multiple VM manager connections to the same cluster (this is the case especially for the Hyper-V if ILMT is not configured to use the same credentials to connect to other hosts in the same cluster, rather connection to each host is defined separately). ILMT processes the data in many threads. When data coming from an arbitrary cluster are being processed by one thread, then data from the same cluster will be discarded by other threads even though they may contain data about different host. As a result, some of the hosts from the clusters may not be proz xcessed even though the scan results are correct. Thus, endpoints running on those hosts can be reported as having Outdated VM Manager Data or No VM Manager Data status. TS004099244 **************************************************************** ***************** * EXPECTED RESULTS: * The issue does not occur. **************************************************************** * RECOMMENDATION: Apply appropriate update when available. ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance packages: | Update | ILMT 9.2.22.0 ****************************************************************
Temporary fix
Comments
APAR Information
APAR number
IJ29179
Reported component name
LIC METRIC TOOL
Reported component ID
5724LMTEM
Reported release
920
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-11-09
Closed date
2020-12-10
Last modified date
2020-12-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
LIC METRIC TOOL
Fixed component ID
5724LMTEM
Applicable component levels
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JFY","label":"IBM License Metric Tool"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"920"}]
Document Information
Modified date:
11 December 2020