APAR status
Closed as program error.
Error description
Storage Insights experiences failures to populate the Resources - Block Storage Systems panel due to the device server component experiencing a NullPointerException when persisting events from monitored XIV systems. Evidence of this issue comes in the form of OutOfMemory exceptions with corresponding javacore/heap dump files generated by the device server process. NullPointerException in the traceDeviceServer_0.log 2020-xx-xx xx:xx:xx -0400 [NAPI Event Processor (Thread-225)] [NAPIXIVEventsParser.endElement] [ERROR] CEPEventTrace: Exception occurred. qName is fc_port CONTEXT_FC_PORT_LIST java.lang.NullPointerException at java.util.Hashtable.put(Hashtable.java:506) at com.ibm.tpc.infra structure.mapping.XIVCLI_FCPortToDBMapper.persist(XIVCLI_FCPortT oDBMapper.java:180) at com.ibm.tpc.infrastructure.mapping.Abstra ctDBAttributeMapper.persistCommitAndHandleDeadlock(AbstractDBAtt ributeMapper.java:1321) at com.ibm.tpc.discovery.parser.NAPIProc essor.persist(NAPIProcessor.java:167) at com.ibm.tpc.discovery.p arser.NAPIXIVEventsParser$1.persistEntity(NAPIXIVEventsParser.ja va:846) at com.ibm.tpc.discovery.parser.NAPIXIVEventsParser$1.en dElement(NAPIXIVEventsParser.java:751) at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source) This is followed by: 2020-xx-xx xx:xx:xx.889-0400 [CollThread17] [NAPIManager.testNAPIConnection] [ERROR] Error executing the testSSConnection task. java.lang.OutOfMemoryError: Java heap space 2020-xx-xx xx:xx:xx-0400 [NAPI Event Processor (Thread-36420)] [TPCThread.run()] [ERROR] Job processing failed in 'NAPI Event Processor (Thread-36420)'. java.lang.OutOfMemoryError: Java heap space 2020-xx-xx xx:xx:xx-0400 [BasicInventoryThread] [DiscoverProcess.updateCustomerNumber()] [ERROR] Error for: java.lang.OutOfMemoryError: Java heap space ____________________________________________________ The defect is against component: 5608TPCSI Device Server Server/Manager build/release: 5.4.0 Problem as described by customer: failure to populate Resources-Block Storage Systems panel Initial customer impact (low/med/high): med
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring XIV devices * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights experiences failures to populate the * * Resources - Block Storage Systems panel due to the * * device server component experiencing a * * NullPointerException when persisting events from * * monitored XIV systems. * * * * Evidence of this issue comes in the form of * * OutOfMemory exceptions with corresponding * * javacore/heap dump files generated by the device * * server process. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 1Q21 [ 5.4.1-IBM-SI-Patch ] IBM Storage Insights 1Q21 [ 54X-IBM-SI ] The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT34861
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
540
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-11-10
Closed date
2021-03-24
Last modified date
2021-03-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"540"}]
Document Information
Modified date:
08 February 2022