Incorrect values are shown in Planning Analytics Workspace Administrtaion Databases

Troubleshooting

Problem

The values for the TM1 Databases in Planning Analytics Administration Databases are incorrect. They do not show the correct values of resources the TM1 databases are using at this time.

Symptom

The values shown in the Planning Analytics Workspace Administration Database section are to low. They do not show nearly the values the TM1 databases are using in real.

Cause

An old version of Planning Analytics Administration Agent is installed on the Planning Analytics server side.

Environment

Windows and Linux

Diagnosing The Problem

In Planning Analytics Workspace compare the version of Planning Analytics Workspace with the version shown in the Planning Analytics Workspace Administration Database page for the used Planning Analytics Agent.

Resolving The Problem

Compare the version of the used Planning Analytics Workspace version with the version used for the Planning Analytics Administration Agent.

With each new Planning Analytics Workspace version a new version of the Planning Analytics Administration Agent is delivered.

Follow the instruction in our documentation to install the newest Planning Analytics Administration Agent on the Planning Analytics server side.

For information how to do so please follow the link below in section "Related Information" - Planning Analytics Administration agent

Related Information

Planning Analytics Administration agent

Document Location

Worldwide

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