Troubleshooting
Problem
Authenticate users with Sterling® External Authentication Services(SEAS) against Active Directory(AD) is having issues trying to use TLS1.2 between IBM Control Center(ICC) and SEAS.
Symptom
1-SeasService.log file has the error 'handshake_failures'.
2-SEAS log file has the error 'no cipher suites in common'.
Resolving The Problem
1- Check and update the ciphers configuration on SEAS
2-Update the engine properties through the Web Console
3-Configure SEAS for only TLS 1.2
4- Make sure you have the fix was added in ICC6.0.0-2 IT18230/R522434
Document Location
Worldwide
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"ARM Category":[{"code":"a8m0z000000cwVuAAI","label":"CERTIFICATE"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
Was this topic helpful?
Document Information
Modified date:
22 October 2020
UID
ibm16351435