IBM Support

Customer Support Plan: Cloud Pak System

Preventive Service Planning


Abstract

Welcome to Cloud Pak System.

This is a quick guide for accessing technical support for the IBM Cloud Pak System family of products.
Support for your IBM Cloud Pak System (CPS) is delivered through a single point of entry to our world-class technical support organization.
You will receive support from high skilled Technical Support product support.

Content

Product Overview:

The IBM Cloud Pak system is a turnkey private cloud solution that makes it easier to deploy and maintain enterprise-grade private clouds for VM and container-based apps. Avoid the expense and complexity of traditional private cloud solutions. 

IBM PureApplication System is the predecessor solution offering to Cloud Pak System.
Cloud Pak System products include:
  • IBM Cloud Pak System W3500
  • IBM Cloud Pak System W3550
  • IBM Cloud Pak System W3700
  • IBM Cloud Pak System W4600 Commercial VMware
  • IBM Cloud Pak System Software
Releases Supported
The "End of Service Dates" for firmware releases can be found in “Firmware Support Practice for IBM Cloud Pak System and IBM PureApplication products”.  Also, reference our “Related information for IBM Cloud Pak Systems releases  
 

SELF HELP
Additional information regarding IBM Cloud Pak support offerings and self-help is available from links on the IBM
Cloud Pak System page. See:  IBM Cloud Pak System | IBM.
 
Additional Offerings:
Review the Business Critical Support, Media Retention (Disks and Media), and other upgrade options for appliances and solutions in the IBM Appliance Support Guide.
 
Cloud Pak System Appliances
Solution Product Name
 Product ID Machine Type
GA Date [Announce Letter]
Cloud Pak System W3500 5725-Z16 8558 09-Sep-2016  [216-325]
Cloud Pak System W3550 5725-Z17 8564 09-Sep-2016  [216-325]
Cloud Pak System W3700 5725-X32 8536 25-Sep-2015  [215-316]
Cloud Pak System W4600  Commercial VMware 5737-N37 9568 09-Oct-2020  [220-222]
IBM Cloud Pak System Software 5725-Q52 n/a 27-May-2014 [214-222]
IBM Cloud Pak System Software Suite 5737-B07 n/a 09-Sep-2016 [216-347]

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Document Information

Modified date:
16 June 2022

UID

ibm16351363

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