Question & Answer
Question
When I tried to use the "Service Diagnosis Dashboard", I was shown the "ATKRST132E An error occurred while transferring a request to the following remote provider: 'Predictive_Insights.default_provider'" error.
How do I fix that?
Answer
The first thing to check is the username used for login. Use a valid Predictive Insights user like "ncoadmin".
Second, with a valid Predictive Insights user login, a snowflake icon is displayed:
The snowflake icon is an indication that the Predictive Insights console integration is working.
If you used a valid Predictive Insights user, but do not see the snowflake icon, contact IBM Support for assistance.
After that, check the "Service Diagnosis Dashboard" again, the dashboard will be shown.
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSJQQ3","label":"IBM Operations Analytics - Predictive Insights"},"ARM Category":[{"code":"a8m50000000CcQyAAK","label":"Predictive Insights->UI Category"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.3.6"}]
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Document Information
Modified date:
20 October 2020
UID
ibm16350011