IBM Support

runEngine is doing a Cold Start

Troubleshooting


Problem

Control Center 6.2.0 GA and iFix01 on Linux and AIX is missing events from monitored servers.

Symptom

Starting Control is missing events from the time it was stopped until it was restarted.   Checkpoints are being ignored.

Cause

The /bin/runEngine.sh has -DCOLD_START=true in the script by accident.

Environment

Only on Linux and AIX, Windows is not affected.

Diagnosing The Problem

After starting Control Center there are events missing from when Control Center was stopped.  All events from stop to restart are not being recorded.

Resolving The Problem

Remove -DCOLD_START=true from /bin/runEngine.sh
Apply iFix02 when it is published.

Document Location

Worldwide

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Document Information

Modified date:
16 October 2020

UID

ibm16349213