IBM Support

Jaspter Reports are not working

Troubleshooting


Problem

Reports are not running from IBM Control Center

Symptom

Engine logs show

ERROR SimpleFontExtensionHelper - Error loading font family
net.sf.jasperreports.engine.fonts.InvalidFontException: Error loading font "net/sf/jasperreports/fonts/dejavu/DejaVuSans-BoldOblique.ttf".
at net.sf.jasperreports.engine.fonts.SimpleFontFace.loadFont(SimpleFontFace.java:206) ~[jasperreports-6.7.0.jar:6.6.0]

. . . . . . .Caused by: java.io.IOException: There is not enough space in the file system.
at java.io.FileOutputStream.write(FileOutputStream.java:342) ~[?:1.8.0]
at java.awt.Font.createFont0(Font.java:963) ~[?:1.8.0]
at java.awt.Font.createFont(Font.java:888) ~[?:1.8.0]
at net.sf.jasperreports.engine.fonts.SimpleFontFace.loadFont(SimpleFontFace.java:198) ~[jasperreports-6.7.0.jar:6.6.0]

Cause

temp space (/tmp) was full. 

Diagnosing The Problem

Review Control Center Engine log

Resolving The Problem

Clean up /tmp directory, recycle Control Center, and rerun the reports.

Document Location

Worldwide

[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"ARM Category":[{"code":"a8m0z000000cwW9AAI","label":"REPORTING\/COGNOS"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"6.2.0"}]

Document Information

Modified date:
13 October 2020

UID

ibm16347668

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