APAR status
Closed as program error.
Error description
In the trace files of the Data Collector there's an error like: 2020-08-25 18:07:23.472-0400 [Dispatch] [Dispatch.run] [INFO] Submitting com.ibm.tpc.saas.request.ExecNativeEPRequest[, command=[pure_mx], returnCodeIndicatingSuccess=0directory=/Pure_Storage_FA-X50R2_FA -X50R2_xxx.8115796/xxx@.ibm.com.Probe_PURE_MX_<xxx>.8116761_prob e_ss.52309/15133501, inputFileName=Pure_Storage_FA-X50R2_FA-X50R2_xxx_input.txt, ] 2020-08-25 18:07:23.472-0400 [Dispatch] [Dispatch.getIncomingRequest] [INFO] Starting retrieval thread. 2020-08-25 18:07:25.581-0400 [Thread-70109] [ExecuteExternalProcess.executeCommand] [INFO] stderr processID 15133501 : [30772] Failed to execute script pure_mx 2020-08-25 18:07:25.581-0400 [Thread-70109] [ExecuteExternalProcess.executeCommand] [INFO] stderr processID 15133501 : Traceback (most recent call last): 2020-08-25 18:07:25.581-0400 [Thread-70109] [ExecuteExternalProcess.executeCommand] [INFO] stderr processID 15133501 : File "pure_mx.py", line 43, in <module> 2020-08-25 18:07:25.581-0400 [Thread-70109] [ExecuteExternalProcess.executeCommand] [INFO] stderr processID 15133501 : File "pure_mx.py", line 16, in main 2020-08-25 18:07:25.581-0400 [Thread-70109] [ExecuteExternalProcess.executeCommand] [INFO] stderr processID 15133501 : File "site-packages\vsi_thirdparty\MainLauncher.py", line 99, in read_spectrum_inputfile 2020-08-25 18:07:25.581-0400 [Thread-70109] [ExecuteExternalProcess.executeCommand] [INFO] stderr processID 15133501 : File "site-packages\vsi_thirdparty\DataParser.py", line 61, in deserialize 2020-08-25 18:07:25.581-0400 [Thread-70109] [ExecuteExternalProcess.executeCommand] [INFO] stderr processID 15133501 : FileNotFoundError: [Errno 2] No such file or directory: 'Pure_Storage_<xxx>_input.txt' 2020-08-25 18:07:25.628-0400 [pool-1-thread-11355] [ExecuteNativeEPTask.call] [INFO] External process failed. processID=15133501
Local fix
Install the Data Collector on a short path on Windows for example: C:\IBM\DataCollector\
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users deploying the Data Collector on * * Windows * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights probes fail when the Data Collector on * * Windows OS has a path to the input.txt file which is too * * long (e.g. about 250 characters or longer) * **************************************************************** * RECOMMENDATION: * * Install the Data Collector on a short path on Windows * * for example: C:\IBM\DataCollector\ * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q20 [ 5.4.1-IBM-SC ] ( release target 4Q 2020 / November ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT34266
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
540
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-09-18
Closed date
2020-10-08
Last modified date
2020-10-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"540"}]
Document Information
Modified date:
08 February 2022