IT34166: IF THE FILE SYSTEM AGENT TRIES TO BACKUP FILES FROM DIRECTORY THAT WAS REMOVED DURING THE FILE SYSTEM SCAN, THE BACKUP FAILS

APAR status

• Closed as program error.

Error description

• When the file agent tries to backup files from directory that
  was removed after the directory was found during the file system
  scan, the backup job fails with messages:
  Backup failed: (3  'FindFirstFileW'  'The system cannot find the
  path specified.')
  Traceback (most recent call last):
  File "C:\PROGRA~1\IBM\IBM Spectrum Protect
  Plus\tools\file\backup.py"  line 1017  in backupWorker
        rc = fioObject.fioGetAttributes(filename)
  File "C:\PROGRA~1\IBM\IBM Spectrum Protect
  Plus\tools\file\spppal\file\windows\WindowsFileio.py"  line 88
  in fioGetAttributes
        GetAttributes(prependedpath  self)
  File "C:\PROGRA~1\IBM\IBM Spectrum Protect
  Plus\tools\file\spppal\file\windows\WindowsGetAttributes.py"
  line 163  in GetAttributes
        GetDirectoryEntry2(filename  fioObject)  #
  GetDirectoryEntry2 uses pyWin32
  File "C:\PROGRA~1\IBM\IBM Spectrum Protect
  Plus\tools\file\spppal\file\windows\WindowsGetAttributes.py"
  line 301  in GetDirectoryEntry2
        pydirentry = win32file.FindFilesW(filename)
  pywintypes.error: (3  'FindFirstFileW'  'The system cannot find
  the path specified.')
  
  No snapshot is created for this backup job.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6 - File System Backup  *
  * on Windows                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus levels       *
  * 10.1.7.                                                      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that the backup succeeds, if a
  direcotory is removed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels