Troubleshooting
Problem
Unable to see draft assets created on the new IGCUI.
Symptom
When a new asset is created on the IGCUI console not able to see the draft assets in workflow tab
Cause
registered-servers.xml can not be picked up from <IIS_INSTALL_LOCATION>/ASBServer/conf folder as in horizontal clustered environment each cluster member is on different physical machine
The log indicates the error : Could not acquire lock on file "/u01/IBM/InformationServer/ASBServer/conf/registered-servers.xml".; nested exception is:
java.io.FileNotFoundException: /u01/IBM/InformationServer/ASBServer/conf/registered-servers.xml (No such file or directory)
Environment
Information Server installations with clustered WebSphere with microservices
Diagnosing The Problem
The System.out log shows the following error :
Exception while retrieveing IIS URL from CommonEvent email config: Caught an unexpected exception.; nested exception is:
com.ibm.iis.isf.registration.client.FileLockException: Could not acquire lock on file "/u01/IBM/InformationServer/ASBServer/conf/registered-servers.xml".; nested exception is:
java.io.FileNotFoundException: /u01/IBM/InformationServer/ASBServer/conf/registered-servers.xml (No such file or directory)
Exception while retrieveing IIS URL from CommonEvent email config: Caught an unexpected exception.; nested exception is:
com.ibm.iis.isf.registration.client.FileLockException: Could not acquire lock on file "/u01/IBM/InformationServer/ASBServer/conf/registered-servers.xml".; nested exception is:
java.io.FileNotFoundException: /u01/IBM/InformationServer/ASBServer/conf/registered-servers.xml (No such file or directory)
Resolving The Problem
The following steps to be followed on the clustered env :
Copy IIS_INSTALL_LOCATION/ASBServer/conf/registered-servers.xml and place it into all cluser members profile classes folder as follows :
1. Login into the machine where IIS services tier is installed
2. scp <IIS_INSTALL_LOCATION>/ASBServer/conf/registered-servers.xml root@<Cluster member 1 hostname>:<WAS_INSTALL_LOCATION>/AppServer/profiles/<PROFILE_NAME>/classes/
3. scp <IIS_INSTALL_LOCATION>/ASBServer/conf/registered-servers.xml root@<Cluster member 2 hostname>:<WAS_INSTALL_LOCATION>/AppServer/profiles/<PROFILE_NAME>/classes/
..
4.scp <IIS_INSTALL_LOCATION>/ASBServer/conf/registered-servers.xml root@<Cluster member n hostname>:<WAS_INSTALL_LOCATION>/AppServer/profiles/<PROFILE_NAME>/classes/
5. Restart Cluster
2. scp <IIS_INSTALL_LOCATION>/ASBServer/conf/registered-servers.xml root@<Cluster member 1 hostname>:<WAS_INSTALL_LOCATION>/AppServer/profiles/<PROFILE_NAME>/classes/
3. scp <IIS_INSTALL_LOCATION>/ASBServer/conf/registered-servers.xml root@<Cluster member 2 hostname>:<WAS_INSTALL_LOCATION>/AppServer/profiles/<PROFILE_NAME>/classes/
..
4.scp <IIS_INSTALL_LOCATION>/ASBServer/conf/registered-servers.xml root@<Cluster member n hostname>:<WAS_INSTALL_LOCATION>/AppServer/profiles/<PROFILE_NAME>/classes/
5. Restart Cluster
Document Location
Worldwide
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Document Information
Modified date:
22 September 2020
UID
ibm16332931