IT34086: GAPS IN NETAPP PERFORMANCE DATA - HWNPM2132W & HWNPM4301E

APAR status

• Closed as program error.

Error description

• The following warnings and error occurred during the
  performance data collection for a NetApp storage device. As a
  result of the skipped samples, the performance graphs had gaps
  with no data.
  
  HWNPM2132W Performance data could not be
  collected for device NETAPP_STORAGE (NETAPP_STORAGE). The
  current samples are skipped. (HWNPM4301E The device or device
  agent did not respond within the alotted time ( 300
  seconds).)
  
  The failure was caused by the following error in
  process_netapp_cdot.log:
  
  ERROR - Failed in Reporter
  DEBUG -
  Traceback (most recent call last):
   File "netapp_cdot.py", line
  220, in main
   File "Reporter.py", line 70, in start
   File
  "Reporter.py", line 1338, in performance_monitor
  KeyError:
  'read_ops'
  
  ERROR - HWN025032E Job failed during post
  processing of collected data from the data source.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * NetApp devices                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Spectrum Control or Storage Insights users monitoring        *
  * NetApp devices may see the following warnings and            *
  * errors occurring during the performance data collection.     *
  *                                                              *
  * HWNPM2132W Performance data could not be collected           *
  * for device NETAPP_STORAGE (NETAPP_STORAGE).                  *
  *  The current samples are skipped. (HWNPM4301E The device     *
  * or device agent did not respond within the allotted time     *
  *                                                              *
  * ERROR - HWN025032E Job failed during post                    *
  * processing of collected data from the data source.           *
  *                                                              *
  * As a result of the skipped samples, the performance graphs   *
  * had gaps with no data.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q20   [ 5.4.1-IBM-SC ]
  IBM Spectrum Control 5.4.1   [ 5.4.1-IBM-SC ]
  
  ( release target 4Q 2020 / November )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels