Troubleshooting
Problem
Attempting to enroll a DEP device and receive error "The configuration for your iPhone could not be downloaded from {{COMPANY NAME}}.
Symptom
"The configuration for your iPhone could not be downloaded from {{COMPANY NAME}}. Invalid Profile"
Users may receive this error when they initially power on a reset or out of box IOS device
Resolving The Problem
Admin should check the following in order to resolve issue:
1)Ensure APNS cert is valid. Navigate to Setup>Services>Mobile Device Management and check cert expiry.
2)Ensure DEP token is valid. Navigate to Devices>Enrollments>Other Enrollment Options>Apple Device Enrollment
(DEP)>Tokens and check cert expriy
If all above conditions are met - a factory reset of device will be required in order for the profile to push correctly.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSXX","label":"IBM MaaS360"},"ARM Category":[{"code":"a8m0z000000070xAAA","label":"ENROLLMENTS"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
03 September 2020
UID
ibm16326515