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The matrix below provides specific terms by Product family for the following:
- Warranty period
- Type and level of warranty service
- Links to applicable Machine Code and other license agreements1
- Links to Product support information
- Other Product terms
IBM licenses Machine Code only under the terms set forth in the IBM License Agreement for Machine Code (“License Agreement”), and only to the extent of IBM authorizations for use of the Built-in Capacity that was Properly Acquired and Activated (as such terms are defined in the License Agreement) and is used in accordance with the IBM Authorized Use Table for IBM Machines.
For machines and upgrades acquired on or after April 1, 2012, the license agreement specified through this webpage governs use of Machine Code, and takes priority over any other Machine Code license terms that are (i) included with the machine or upgrade, or (ii) accepted along with IBM Program license terms.
| Product Family | Warranty Period | Type and Level of Warranty Service | Related Links |
|---|---|---|---|
| z Systems | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support Machine Code license Cryptography feature license Other Internal Licensed Code (OILC) |
| Acceptance-By-Use Machines: All | |||
| LinuxONE | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support Machine Code license Cryptography feature license Other Internal Licensed Code (OILC) |
| Acceptance-By-Use Machines: All | |||
| Power Linux | 3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | Product support Machine Code license |
| 3-years parts | Customer Replaceable Unit or parts only, 9 x 5, next business day response | ||
| Acceptance-By-Use Machines: All | |||
| Power Systems Scale Out | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | Product support Machine Code license Other Internal Licensed Code (OILC) |
| 3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | ||
| Acceptance-By-Use Machines: All | |||
| Power Systems Enterprise | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support Machine Code license Other Internal Licensed Code (OILC) |
| Acceptance-By-Use Machines: All | |||
Additional resources
1"Other Internal Licensed Code" (OILC) was previously referred to as "Separately Licensed Code" (SLC).
Disclaimer: IBM version level, warranty periods, and service levels may vary by product and country. Therefore, the information in this site may not apply to you. Your rights and IBM's obligations regarding IBM Machine warranties are governed solely by the IBM Statement of Limited Warranty that ships with your Machine or the IBM agreement under which you acquired your Machine. Please consult your local IBM representative, or your reseller for warranty information specific to an IBM Machine and country. This site provides general information at the Machine Type level, it does not provide warranty information for IBM features, conversions, upgrades, elements, or accessories.
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Modified date:
11 January 2024
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