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Abstract

Welcome to the Netcool Operations Support Newsletter, one stop shop for everything Netcool

Content

Table of contents

Hot Off the Press
Important Product Fixes
CEM 90 Day Trial
Latest Supported Netcool Operations Insight Products Fix Packs and Interim Fixes
Latest Probe Integration Releases
Blog Highlights
Latest YouTube Videos
Webcasts and Events
Technical Articles
Latest APARs

Hot Off the Press

Network Operations Insight 1.6.1 was released to Market in June 2020

Network Operations Insight 1.6.1 was released to Market in June of this year and features a lot of additional value add for our clients. In what is a challenging time for all the team pulled together to deliver a set of new experiences.

IBM Watson AIOps for IBM Cloud Pak for Data 2.0

IBM Watson AIOps for IBM Cloud Pak for Data 2.0 helps organizations accelerate adoption of AI in IT for faster incident detection, problem identification, and automated response

Why were bringing Netcool capabilities into Watson AIOps

End of Product Support Notification

To maintain full product support, IBM recommends upgrading to more recent releases of specific Netcool product versions as soon as possible

Notification link

Important Product Fixes

Web GUI customers:
On 21st Jan 2021, certificates used to sign components of IBM Netcool/OMNIbus WebGUI expire.
All older versions of Web GUI v7.4 (now out of support) and up to WebGUI 8.1.0 FP17 are affected.

The following components are affected:
- Active Event List (AEL)
- Map (configured as applet)
- Event Dashboard Rendering and Edit (configured as applet)
After the 21st Jan 2021, these components will fail unless upgraded to Web GUI v8.1.0 FP18 (or later).

This is to note to advise you that Tivoli Netcool/OMNIbus_GUI 8.1.0 Fix Pack 18, 8.1.0-TIV-NCOMNIbus_GUI-FP0018 has been released (see link below). It contains the fix for the following APAR.

APAR IJ22785: Enhancement & renew code sign certificate for WebGUI applets that going to expired on 21 Jan 2021.

https://www.ibm.com/support/pages/node/1096594

TBSM customers:
On 21st Jan 2021, certificates used to sign components of IBM Tivoli Business Service Manager 6.2.0 expire.

The following components are affected:
- TBSM Agent
- Language Pack for the TBSM Agent
- TBSM Time Window Analyzer

After the 21st Jan 2021, these components will fail unless upgraded. APAR IJ24612 will be delivered in Interim Fix 6.2.0.2-TIV-BSM-IF0001 to upgrade the affected components. It is tentatively planned to release this Interim Fix in Q2 2020.

Older versions of TBSM (now out of support) are also affected. Customers using older versions of TBSM should migrate to v6.2.0 to avail of the fix.
As TBSM uses some of Web GUI portlets, its corresponding Web GUI version would need to be upgraded if applicable, see above.

ITNCM customers:

Upgrade to Fix Pack 12 before January 2021

In January 2021, you might observe Java security errors that prevent the IBM Tivoli Netcool Configuration Manager user interface from starting. The cause is that some .jar files are signed with a security certificate that expires in January, 2021. The fix is to install Netcool Configuration Manager Fix Pack 12, which is intended for release at the end of October 2020, or to contact IBM Support.

https://www.ibm.com/support/pages/node/6347220

Alternatively you can open a case in Cognitive Support System via the support portal see link below.

https://www.ibm.com/mysupport/s/my-cases

CEM 90 Day Trial

IBM Cloud Event Management service to set up real-time incident management for your services, applications, and infrastructure.

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https://www-945.ibm.com/systems/support/myview/subscription/css.wss

Latest Supported Netcool Operations Insight Products Fix Packs and Interim Fixes

Product	Fix Pack or Interim Fix Pack	Download Link
Omnibus 8.1	Omnibus 8.1 Fix Pack 23	https://www.ibm.com/support/pages/tivoli-netcoolomnibus-810-fix-pack-23-810-tiv-ncomnibus-fp0023
ITNCM 6.4.2	ITNCM 6.4.2 Fix Pack 11 ITNCM Drivers 21 has been officially released.	https://www.ibm.com/support/pages/node/6221254 ITNCM Drivers 21 release notes
WebGui 8.1	WebGUI FP19	https://www.ibm.com/support/pages/node/6131721
WebGUI 8.1	WebGUI FP17 IF 1	https://www.ibm.com/support/pages/node/1273906
Impact 7.1	Impact 7.1 Fix Pack 18	https://ibm.co/2PNuCFD
TBSM 6.2	TBSM 6.2 Fix Pack 3	https://www.ibm.com/support/pages/node/6324197
TBSM 6.2	TBSM 6.2.0.2 IF 1	https://ibm.co/33jXxsq
ITNM 4.2	ITNM 4.2.0 Fix pack 10	https://ibm.co/31ctPDg
Jazz SM	JazzSM FP007 JazzSM-TCR IF0002 JazzSM-DASH-CP 0001	https://ibm.co/3gpFa9m 1.1.3.0-Tivoli-JazzSM-TCR-multi-IF0002 1.1.3.6-TIV-JazzSM-DASH-Cumulative-Patch0001
Log Analysis	Log Analysis Fix pack 3	1. We have released version 1.3.6: a) For current LA users it will be in the form of a fixpack: 1.3.6-TIV-IOALA-FP000_x86_64 - for x-series 1.3.6-TIV-IOALA-FP000_ppc64le - for p-series 1.3.6-TIV-IOALA-FP000_s390x - for z-series Please use the following technote for migration guidelines: https://www.ibm.com/support/pages/node/1135125 b) For new NOI 1.6..0.x users, the part number to download is as follows: CJ5N3EN c) For new standalone LA users, the part number to download is as follows: CJ1NIEN 2. To see all the available insight packs for LA, please access the following URL: https://developer.ibm.com/itom/resources/category/insight-packs/
Predictive Insights	Predictive Insights	We have released a few new mediation packs: Nagios XI V1.4.0 Zabbix V1.2.0 To see all the available mediation packs for PI, please access the following URL: https://developer.ibm.com/itom/resources/category/mediation-packs/

Latest Probe Integration Releases

For the MTTrapd probe: Customers should ask support for the latest release 21 test fix patch if SNMPv3 is to be used rather than deploy the latest MTTrapd probe.

Netcool/OMNIbus Integrations Release Notice - Gateway for Message Bus (nco-g-xml-11_0)

Blog Highlights

Category: Netcool Operations Insight

Netcool Operations Insight integrates infrastructure and operations management into a single coherent structure across business applications, virtualized servers, network devices and protocols, internet protocols, and security and storage devices. Read timely news about this product in the blog posts below. Product documentation for Netcool Operations Insights is available at this link.

Product	Link
NOI	Why NOI 1.6 is a game changer
NOI	What’s New in NOI 1.6 – Incidents and Runbooks
Netcool	NOI 1.6: capabilities to help you face and embrace new challenges in Operations Management
ASMs	Finding weak spots with Agile Service Manager
Analytics	Discover how to explore and resolve issues with Netcool Analytics
AIOps	IBM AIOps
AIOps	AIOps – buzzword or life saver?
AIOps	Learn AIOps
TBSM 6.2	TBSM 6.2: TBSM 6.2 Upgrade to Fix Pack 1 - A step by step example
TBSM 6.2	TBSM 6.2: SSL for TBSM! - TBSM 6.2 Installation and Configuration of SSO and SSL and upgrade to TBSM6.2 FP1 - A step by step example
TBSM 6.2	TBSM 6.2 Installation Guide - Step by step example with all the prerequisites installation and configuration steps including SSO configuration between DASH and Impact
User Groups Next Function	Join a local IBM User Group UK Tivoli User Group @ IBM Southbank Thursday Nov 12th 2020 at 9:30 for 10am

Latest YouTube Videos

<br />

Product	Youtube Link
AIOps	Watson AIOps Demo
NOI/Cognitive	NOI - Cognitive Capability Demo
NOI/CEM	CEM: Create a Group and Assign a Runbook to an Incident
NOI/ASM	NOI/ASM : ASM Integration with NOI

Netcool Omnibus	Netcool/OMNIbus : Ipc.Timeout and NetworkTimeout
Omnibus/TCR	TCR: OMNIbus Reports Import
Netcool Omnibus	Netcool/OMNIbus : KAFKA Gateway and Probe configuration
Netcool Omnibus	Netcool / OMNIbus : SOCKET Java Probe and Gateway
Netcool Omnibus	Netcool Omnibus : The mttrapd probe and malformed traps
Netcool Omnibus	Netcool/OMNIbus 8.1 : Rules file examples for event loads
Netcool Omnibus	Netcool/OMNIbus probes SSL debugging
Netcool Omnibus	Netcool / OMNIbus : Rules file performance tuning
ITNM	ITNM 4 2 FP7 update using IM
ITNCM	ITNCM_642_Certificate Issue

Webcasts and Events

Tons of new webcast coming in 2020! Register now

Watch the Replays

Replay - Cloud Event Management-Netcool/Impact Integration

Replay - Installation and Configuration of TBSM 6.2

Replay - Installation and Configuration of NOI: Event Search feature

Replay - Benefits of IBM Netcool Operations Insights for current NetcoolOMNIBus users

Replay - More intelligent operations management using the new release of Netcool Operations Insights 1.6

Replay - Overview of Netcool/OMNIbus Web GUI 8.1 User Preferences

Replay - Monitoring hybrid cloud resources with IBM Netcool Operations Insight

Replay - Ask the Experts: Installation and Configuration of TBSM 6.2

Replay - Installation of NOI and Related Event feature

Ask The Expert Replay Webinars with presentation downloads all available on IBM Support TV

Technical Articles

NOI NOI: "Seasonal Event Rules" page cannot be opened due to the following error message "Multiple Impact connections defined; Analytics pages are not properly displayed" Omnibus Installing WebGUI fix pack using silent response file in a locale other than English How to set sound alerts only on critical events arrived at Event Viewer Not able to install WebGui 8.1.0.18 Cloud Event Manager Email Integration - step by step example Omnibus, Gateways, Netcool/Impact integration and configuration - step by step example Probes Products Netcool/OMNIbus SCOM Probe - support for SCOM 2019 EMAIL Probe : SSL Certificate stores Can you use the Webhook transport to create a HTTPS server like with the HTTP transport using the message bus probe How can you check the ORBLocalPort is accessible from the EMS if the probe exits when it starts up? MIB Manager : Using the exported NcKL rules files Support's Guides for Netcool/OMNIbus Integrations : online documentation Restart SNMP probe(v3) when integrated system are restarted Generic 3GPP probe- Unable to finish resync Disable the Creation of Files within /tmp/.com_ibm_tools_attach nco_p_message_bus stops getting alarms after "X" in the stream Netcool/OMNIbus 8.1 : Installing a test fix probe patch Netcool/OMNIbus : KAFKA Gateway and Probe configuration Probe Extension Package Probes and probe integrations Event statistics function at probe level WebGUI Why Webgui a tool set to send data via POST it actually sends GET request instead ? WebGUI 8.1.0.17 - Eventviewer Carbon 10 style Is there a response file sample to upgrade WebSphere Administrative Console to 8.5.5.15? WebGUI 8.1 - How to change ping tool to be opened in new browser window instead of a new tab? WebGUI 8.1 Error 404: javax.servlet.ServletException: java.io.FileNotFoundException: SRVE0190E: File not found: /startFB.do WebGUI 8.1 Export fails with the following error message: "Exception while exporting console preferences. Reason: CTGWA6237W Unable to find View <viewname>"" WebGui 8.1 javax.net.ssl.SSLHandshakeException: No appropriate protocol,may be no appropriate cipher suite specified or protocols are deactivated Chart Widget in WebGUI based on Severity and Event Count is not displaying as expected WebGUI 8.1 - Change WebSphere Logo in WAS WebGUI 8.1 - "java.security.cert.CertificateException: No subject alternative DNS name matching" error message while trying to configure SSL LDAP WebGUI 8.1 While running confvmm4ncos.sh to configure object server authentication the following error message is generated: "java.lang.NoClassDefFoundError: com.ibm.websphere.wim.ras.WIMLogger" WebGUI 8.1.0.17 Test Fix 3 - Java WebStart Map editor does not start with FileNotFoundException icu4j-54_1_1.jar WebGui Page location is not loading How to set HttpOnly Flag for JSESSIONID_ibm_console_16310 cookie on WebGUI How to ensure that there are CSRF prevention on WebGUI ITNCM How to manually remove the Hadoop integration when Log Analysis web GUI is not accessible? How do you set a different security setting within a single Netcool Configuration Manager's realm? Why did I get "SSLHandshakeE E SSLC0008E: Unable to initialize SSL connection. Unauthorized access was denied or security settings have expired" when I tried to login to NCM? How do I move a network device through a Netcool Configuration Manager API call? Why did I get "Failed to write driver:xxx to the database" during drivers consistency check? How do I migration an NCM system to another machine? Why did UOW fail with "Operation failed java.lang.NullPointerException" in the worker.log? Why didn't Netcool Configuration Manager's preemptive compliance policy run after new device config is created? How can I find all the IBM Tivoli Network Manager imported devices in Netcool Configuration Manager? Why isn't the SmartModelUpgrade.sh tool available after a fresh installation of NCM 6.4.2 FP10 and Drivers 21? Why did I get "ADMU3011E: Server launched but failed initialization" in the startServer.log when I tried to start IBM Netcool Configuration Manager (NCM) Presentation Server? When stopping ITNCM, unable to stop JazzSM. ITNM mustgather technotes for ITNM: Core GUI JazzSM Products The Prerequisite scanner is not working for JazzSM installation No able to upgrade JazzSM in silent mode due to CRIMA1174E ERROR Duplicate SetCookies found in JazzSM and WebSphere JazzSM Dashboard Hub import is not validating password to input file into /ui/input folder Failed to start derby database in <JazzSM_HOME>/ui/db/restdb with ERROR XJ015: Derby system shutdown Cookie Without Secure Flag for JazzSM Does Jazz for Service Management version 1.1.3.x support WebSphere 9.0.5.x? Not able to restart WebSphere Application server using apache command JazzSM OS upgrade procedure for RHEL 7.4 to RHEL 7.7 Zip Slip vunerability found on Jazz for Service Management Dashboard hub page NPI How to Integrate NPI into JazzSM DASH when using external CA Certificates PI/LA How can I add IBM Log Analysis Data sources beside using Log Analysis UI? Log File Agent not supported in certain Insight Pack of IBM Operations Analytics - Log Analysis How to export IBM Log Analysis search results to CSV file using API? Missing data in IBM Log Analysis search result from 1pm to 12am. How to restart IBM Log Analysis cleanly when I have remote LFA and EIFReceiver? What version of Solarwind is supported by IBM Predictive Insights mediation pack? Can I use IBM Log Analysis DSV Toolkit to handle log file with 2 different time format? Can I sort the datasource in IBM Log Analysis by alphabetical order? IBM Log Analysis Timezone error when search from UI. Why am I seeing unused columns in my IBM Log Analysis search result? How to remove the fields/columns that I don't want to use from a IBM Log Analysis Source Type? Inquiry about IBM Log Analysis Licensing. Does IBM Log Analysis supports High Availability? Error CTGLA5648E when performing search in IBM Log Analysis. What are the Hadoop versions supported by IBM Log Analysis? TBSM How to change the CN for TBSM and ImpactUI root certificate when changing the hostname of the TBSM and Impact server? TBSM 6.2 DASH installation fails with "Internal error occurred on the 'Dashboard Server Configuration' panel" TBSM 6.2: How to determine the number of service instances by using radshell feature? Impact Netcool/Impact 7.1 - "java.security.cert.CertificateException: No subject alternative DNS name matching" error message while trying to configure SSL LDAP Netcool/Impact: The upgrade from 7.1.0.1 to 7.1.0.18 fails with "Source resource does not exist: /opt/IBM/tivoli/impact/backup/install/server_backup/7.1.0.1/sdk/jre/lib/security/java.security" error message: Netcool/Impact: JMS policy fails with java.lang.ClassNotFoundException: com.ibm.mq.interna.MQCommonServices Latest APARs Omnibus 8.1 IJ26003: OBJECTSERVER DOES NOT INCREMENT SERIAL IN RECURSIVE RAISE TRIGGER ERROR CONDITION IJ25653: IBM SYBASE JCONNECT META DATA ACCESS SQL EXCEPTION IJ25518: PROBEWATCH ALARMS FORWARDING FOR SLAVE PROBE IJ23815: HASH FUNCTION IN OMNIBUS PROBES IJ24487: CONTAINS FUNCTION FOR PROBE RULES IJ25117: OMNIBUS 8.1 LDAP SSL - DETAILS OF CERTIFICATES REQUIRED TO BE ADDED IN THE KEYSTORE WebGUI 8.1 APAR PH14099 - WEB GUI Users are not synchronized to the ObjectServer when users are assigned roles through a group Impact 7.1 IJ10104: IN NOI EVENT ANALYTICS, NEED TO CHECK RESOURCE COLUMN IN RESTRICT FIELDS OF PROCESSRELATEDEVENTPATTERNS EVENTREAD IJ18211: REMOTETBSMSHELL THROWS AN EXCEPTION WHEN RUN IN TBSM IMPACT SERVER IJ18135: RFE: NOI: EVENT ANALYTICS - Event Analytics not generating patterns when not using the Global settings for Event Identity IJ18352: WEBSERVICE LISTENER ALLOW FILTER TO SUBSTITUTE THE INCOMING SOAPACTION HEADER IJ18496: ORACLE ERRORS PRODUCED IF TYPE_SCROLL_SENSTIVE IS ENABLED. THE QUERIES RUN ON NETCOOL & DATA'S RETURNED BUT ERRORS ARE ANNOYING TBSM IJ19803 - TBSM 6.2 Migration fails with TypeError: java.io.InputStreamReader is not a function in eval IJ22338 TBSM 6.2 REMOVAL OF SERVICE INSTANCES WITH SLA TRACKING DOES NOT WORK WITHOUT DISABLING SLA IJ20724 TBSM 6.2 While running radshell command addSlaAttributeToTemplate nothing gets updated for the SLA attributes

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IBM Netcool Operations Support Newsletter Q3 2020

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IBM Watson AIOps for IBM Cloud Pak for Data 2.0

IBM Watson AIOps for IBM Cloud Pak for Data 2.0 helps organizations accelerate adoption of AI in IT for faster incident detection, problem identification, and automated response

Category: Netcool Operations Insight

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