IT33482: IBM SPP PROTECTION FOR O365 MAY FAIL WHEN PROTECTING MORE THAN 1000 USERS

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus protection for O365 may fail or hang
  when protecting more than 1000 users
  The backup job may fail or hang when the limit of files that can
  be opened in the application host operating system is exceeded
  The backup joblog will contain the below message when the job
  appears to hang
  CTGGA2325 Waiting for remote operation to complete on server ?.
  
  The agent diag log will contain...
  System.AggregateException: One or more errors occurred. (Too
  many open files in system)
  ---> System.Net.Http.HttpRequestException: Too many open files
  in system
  ---> System.Net.Sockets.SocketException (23): Too many open
  files in system
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 10.1.6 ifix2 and 10.1.7. Note *
  * that this is subject to change at the discretion of IBM      *
  ****************************************************************
  

Problem conclusion

• The problem has been fixed in such a way the number of
  simultaneously opened files has been limited.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels