APAR status
Closed as program error.
Error description
Core dump files might be found on the data collector even though it continues to function without a problem. The core dumps are caused by remote log collection attempts by support when prior core dump files already existed. When this occurs, the remote log collection fails and no logs for the data collector are uploaded. Javacore, core, heapdump, and snap files can be found under the data collector log directory when they have occurred. When the core dumps occur because of the log collection attempt, you might also find remnants of the log collection attempt under the following directories. <data_collector_dir>/service - confdir.zip - devops.zip - logdir.zip - osversion.txt - version.txt <data_collector_dir> - CollectorLogFile.log.# Removing the core dump files from the data collector directory allows the remote log collection to work without core dumping again. Core dump files can be sent to support for analysis. 1TISIGINFO Dump Event "abort" (00020000) received 1TIFILENAME Javacore filename: /SIdatacollector/log/javacore.20200623.225228.8324182.0002.txt
Local fix
Remove the core dump files from the data collector directory.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users when Support uploads Data * * Collector support logs * * * **************************************************************** * PROBLEM DESCRIPTION: * * Core dump files might be found on the data collector even * * though it continues to function without a problem. The core * * dumps are caused by remote log collection attempts by * * IBM Support when prior core dump files already existed. * * When this occurs, the remote log collection fails and no * * logs for the data collector are uploaded. * * * * Javacore, core, heapdump, and snap files can be found * * under the data collector log directory when they have * * occurred. * * * * Removing the core dump files from the data collector * * directory allows the remote log collection to work without * * core dumping again. Core dump files can be sent to * * support for analysis. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 1Q21 [ 5.4.2-IBM-SI-Patch ] IBM Storage Insights 1Q21 [ IBM-SI-MT ] ( release target 1Q 2021 / February ) http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT33408
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
537
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-07-02
Closed date
2021-02-19
Last modified date
2021-02-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"537"}]
Document Information
Modified date:
08 February 2022