Troubleshooting
Problem
For Planning Analytics Local server installs that are flagged as non-production in the installation wizard, the server log file reports the following error each time the server is started:
5052 [] INFO 2017-11-13 14:46:03.455 TM1.Server Error retrieving product information from swidtag file: The swidtag folder "<C:\Program Files\ibm\cognos\tm1_64\bin64\..\swidtag\>" does not contain a software id tag file for product "IBM TM1".
Cause
The error is caused by the non-production environment having a different swidtag file to production server installs.
Resolving The Problem
The INFO message on startup can be safely ignored. There is no impact from this message.
Document Location
Worldwide
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Document Information
Modified date:
08 July 2020
UID
ibm16244856