IBM Support

Unable to start TM1 Admin Server - Service starts and immediately stops

Troubleshooting


Problem

TM1 Admin server fails to start.  The service starts and immediately stops again.

Symptom

TM1 Admin server log (/tm1_64/bin64/tm1admsvr.log) gets updated with the following entries when the Admin server fails to startup
2920   ERROR   2020-06-08 17:31:46,998   TM1.Comm.SSL   gsk_environment_init failed. Error: 408
2920   ERROR   2020-06-08 17:31:46,998   TM1.TM1AdmSvr   GSK environment initialization failed

Cause

The issue could be caused due to the following reasons
  • Incorrect path specified for the 'Key database location' and the 'Key database passwords location' parameters within Cognos configuration.
  • Service account configured to run the "IBM Cognos TM1 Admin Server x64" service does not have permissions to access the key database password location (Ex : custom.sth, ibmkdb.sth), example below:
RBC

Resolving The Problem

  • Ensure that the path specified for "key database location" and "key database password location" in Cognos Configuration is correct.
  • Ensure the Account configured to run the "IBM Cognos TM1 Admin Server x64" has at least "READ" permissions over the "key database password location" (Ex: custom.sth)

Document Location

Worldwide

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Document Information

Modified date:
11 June 2020

UID

ibm16224520

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