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IBM Security Guardium: Windows® GIM not connecting (CLIENT_ID Not Found)

Troubleshooting


Problem

Windows® Guardium Installation Manager (GIM) is failing to connect to its respective GIM Server.

Symptom

These error messages are observed on the GIM.log file:
imagen 0

Cause

This issue can happen for two reasons:

  1. GimConnector.exe file is missing on the GIM Install Folder.
  2. If you have more modules installed, the COMMON_DIRECTORY parameter on the conf file for each module must match.

Environment

This example is using Windows® GIM v11.1

Resolving The Problem

Make sure the GimConnector.exe file exists on the GIM Install Folder (By default C:\Program Files (x86)\Guardium\Guardium Installation Manager\GIM\Current, but it depends on your installation)
GIMconnector location
If it does not exist, you can copy it from the compressed file you obtained either the installer from, it is located inside the compressed file at Program Files\Guardium\Guardium Installation Manager\GIM\Current, copy, and paste it on the GIM Install folder.
Install GIMConnector path

After pasting this file, restart the Windows® Service(named IBM Security Guardium Installation Manager) and verify on the Graphic User Interface and the GIM.log that the connection is successful.

Restart GIM Service

If the previous steps do not solve the situation or the GimConnector.exe file is on the path already, and if there are more installed modules, it is important to verify that inside their conf files, the COMMON_INSTALL_DIR parameter matches and it is the correct one.

The conf file for the modules is located inside their respective folder inside the install path (by default C:\Program Files (x86)\Guardium\Guardium Installation Manager) example paths for WINSTAP and FAM:

Winstap conf file

FAM conf path

If the COMMON_INSTALL_DIR parameter does not match the install path, correct it and save the new conf file, restart the GIM Service as in the last step, verify whether the GIM client can connect now.

Document Location

Worldwide

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0TAAS","label":"GIM"}],"ARM Case Number":"TS003553441","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
11 June 2020

UID

ibm16220556

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