Fixes are available
Rational Change 5.3.1
Rational Change Fix Pack 1 (5.3.1.1) for 5.3.1
Rational Change Interim Fix 1 for 5.3.1.1
Rational Change Interim Fix 2 for 5.3.1.1
Rational Change Interim Fix 3 for 5.3.1.1
Rational Change Interim Fix 4 for 5.3.1.1
Rational Change 5.3.2
Rational Change Fix Pack 1(5.3.2.1) for 5.3.2
Rational Change Fix Pack 2(5.3.2.2) for 5.3.2
Rational Change Fix Pack 3(5.3.2.3) for 5.3.2
Rational Change 5.3.1
Rational Change Fix Pack 1 (5.3.1.1) for 5.3.1
Rational Change Interim Fix 1 for 5.3.1.1
Rational Change Interim Fix 2 for 5.3.1.1
Rational Change Interim Fix 3 for 5.3.1.1
Rational Change Interim Fix 4 for 5.3.1.1
Rational Change 5.3.2
Rational Change Fix Pack 1(5.3.2.1) for 5.3.2
Rational Change Fix Pack 2(5.3.2.2) for 5.3.2
Rational Change Fix Pack 3(5.3.2.3) for 5.3.2
Rational Change Interim Fix 1 for 5.3.2.1
APAR status
Closed as program error.
Error description
Logging of OS in Console Mode crashes the Change Service Prerequisites: 1. Change 5.2 installed and running on a Windows Operating System. 2. Ability to access Change Server by means of Remote Desktop in Console Mode. Steps to Reproduce: 1. Log on to Change Server by means of Remote Desktop in Console Mode. The following DOS Prompt Command achieves this: mstsc /console 2. Log off the Change Server. Expected Results: - The Change Service remains running and users are able to log in to Change. Actual Results: - The Change Service crashes and users are unable to log in to Change. Workaround: 1. Open ?CHANGE_APP?\jetty\win32\service.cfg 2. After the line 'jvmOption8=-Dorg.mortbay.xml.XmlParser.NotValidating=true' Add a new line 'jvmOption9=-Xrs' 3. Then reinstall the Change Service by opening the command prompt and changing to the following directory: ?CHANGE_APP?\jetty\win32 4. Execute the following commands: jservice.exe -u service.cfg jservice.exe -i service.cfg
Local fix
Problem summary
Logging of OS in Console Mode crashes the Change Service.
Problem conclusion
Fixed in Rational Change 5.3.1
Temporary fix
Comments
APAR Information
APAR number
PM73590
Reported component name
TLOGIC CHANGE
Reported component ID
5724V87CG
Reported release
520
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-09-25
Closed date
2013-11-26
Last modified date
2013-11-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC CHANGE
Fixed component ID
5724V87CG
Applicable component levels
R531 PSY
UP
Document Information
Modified date:
13 January 2022