APAR status
Closed as program error.
Error description
Email alerts that are sent by Storage Insights to customers in response to failed performance monitor tasks do not include which device is associated with the alert. The result is emails that are not informative to the customer until they open their Storage Insights instance GUI and review the monitoring status for their devices. The wording which states that the operations team is reviewing the failure gives the customer nothing to refer to with respect to checking status of that investigation. ____________________________________________________ Server/Man ager build/release: Storage Insights 1Q 2020 (5.3.6) Problem as described by customer: Unclear email alerts received from Storage Insights Initial customer impact (low/med/high): low
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users reviewing email alerts from * * Storage Insights * **************************************************************** * PROBLEM DESCRIPTION: * * Email alerts sent by Storage Insights to customers in * * response to failed performance monitor tasks do not * * include the device name which is associated with the * * alert. * * The result is emails that are not informative to the * * customer until they open their Storage Insights instance * * GUI and review the monitoring status for their devices. * * The wording which states that the operations team is * * reviewing the failure gives the customer nothing to refer * * to with respect to checking status of that investigation. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q21 [ 54X-IBM-SI ] ( release target 4Q 2021 / December ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT33006
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
536
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-05-28
Closed date
2021-12-06
Last modified date
2021-12-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"536"}]
Document Information
Modified date:
08 February 2022