IBM Support Getting Started with IBM Support We’ll help you set up and use IBM Support so you can get more done Get Help Step 1: Set up IBM Support Welcome to IBM Support. Let's work on your access to our support tools. Create an IBMid. Complete and submit the form to create an IBMid. Register your IBM product: Go here if you have an IBM software product. Go here if you have an IBM hardware product. Go here if you have an IBM Cloud service. You can now open cases with IBM Support. Step 2: Get fixes, alerts and notifications Visit the IBM Support Insider blog to see what we’re doing to improve your support experience. Go to IBM Support Insider Step 3: Get more out of IBM Support Read the IBM Support Guide to get even more out of IBM Support! Get Help Access support resources and experts. Get your answers quickly with search, chat, forum, or open a case with our support team. Visit the IBM Support site