IBM Support

IBM Guardium Security: GIM module installation fails on Ubuntu OS with an error "tapip is not a valid ip address"

Troubleshooting


Problem

GIM module installation fails on Ubuntu with the following error message:
./guard-bundle-GIM-11.1.0.0_r107670_v11_1_1-ubuntu-14.04-linux-x86_64.gim.sh -- --dir /guardium --perl /usr/bin/ --sqlguardip XX.X.XXX.55 --tapip XX.XX.XX.21
Verifying archive integrity... All good.
Uncompressing Guard BUNDLE-GIM Installer....
./autoinstall.sh: 261: ./autoinstall.sh: rpm: not found
tapip is not a valid ip address.

Cause

The above error can be caused, when the autoinstall.sh script doesn't find the line 'addr' followed by the IP address. It is noticed that, there is a difference in the output of 'ifconfig -a' command, even for the same Ubuntu OS versions having different OS language set. For Ubuntu system with OS language other than English, Eg. French and German, the ifconfig output has a line with 'adr' instead of 'addr'.

Diagnosing The Problem

A locale is a set of environmental variables that defines the language, country, and character encoding settings for your applications and shell session on a Linux system.
  • Use the command 'locale' or 'localectl' utility to view information about the current installed locale.

Resolving The Problem

If the 'LANG' variable is set to something other than 'en_US.UTF-8', retry the installation using any of the below options.
The below options do not affect the system LOCALE setting or even the default ENV LANG setting for installer e.g. "root". It only applies to a terminal session for temporary use.
Option A:
export LANG=en_US.UTF-8
sh -x ./guard-bundle-GIM-<release build>-<DB>-<OS>_<bit>.gim.sh <options...>
Option B: 
export LANG=en_US.UTF-8
ssh localhost
sh -x ./guard-bundle-GIM-<release build>-<DB>-<OS>_<bit>.gim.sh < options..>

Document Location

Worldwide

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0TAAS","label":"GIM"}],"ARM Case Number":"TS003601431","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Version(s)","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
08 June 2020

UID

ibm16216123

Page Feedback