Fixes are available
Rational ClearQuest Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1
APAR status
Closed as program error.
Error description
Attempts to fetch data using Data Services for ClearQuest 8.0.1 results in error code CRRED0408E Steps to reproduce: 1. Install the Insight DataServices for ClearQuest. 2. Create a connection using defectTracking schema with sample data in the ClearQuest Maintenance Tool. 3. Open a browser, type below url in it. http://hostname:port/DataServices/ClearQuest/SAMPL/SAMPL/Record+ Queries/Defect Expected Result: The requested defect records are returned in the browser Actual Result: An error message is received: -- Error 500: CRRED0408E: Error executing query. Caused by: [CRVAP0021E Execution of query 'select next_request_id, last_request_id from dbglobal' failed.] Caused by: [Caught a CQException at the JNI Boundary: \bugbert.src\cqobjectmodel\cqquerydef.cpp: line 307-CRMCU0027E An error was detected retrieving information from the ClearQuest database. There is a reference to an object that does not exist: Object Type: Entity Object: This error was detected at: ClearQuest Core:adquerydef.cpp:2667 Recommendation: If you cannot determine how to resolve this issue, contact Rational Support and provide all the above information as well as a description of the context in which the message occurred.]
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Insight DataServices for ClearQuest Web integration * **************************************************************** * PROBLEM DESCRIPTION: * * When using the Insight DataServices for ClearQuest Web * * integration, users receive an Error 500. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A fix is available in ClearQuest 8.0.1.7. The Insight DataServices for ClearQuest Web integration now works correctly.
Temporary fix
Comments
APAR Information
APAR number
PI31666
Reported component name
RATL INSIGHT
Reported component ID
5724Y0500
Reported release
801
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-12-16
Closed date
2015-03-23
Last modified date
2015-03-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R801 PSY
UP
Document Information
Modified date:
14 October 2021