Question & Answer
Question
You are having a problem when you execute using the Hosted Transparent Decision Service(HTDS). You would like to know what documentation you must collect (MustGather) so that the IBM Operation Decision Manager (ODM) Support team can diagnose your problem. If you gather this documentation before contacting support, it expedites the troubleshooting process and save you time.
Answer
1. Version and fix pack level of ODM RES and HTDS applications, click “About Decision Server” in the upper right corner in the RES console:
- Version
- Patch level
- Build number
- Interim fixes
- Data source
For more details, see Find the version of ODM components.
2.
Turn on full trace for HTDS logger: com.ibm.rules.res.htds =ALL on servers where HTDS application is deployed.
For details on how to turn on the CDI filter for each application server:
Related Information
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSQP76","label":"IBM Operational Decision Manager"},"ARM Category":[{"code":"a8m50000000L1YLAA0","label":"Decision Server->HTDS"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
03 July 2020
UID
ibm16204751