APAR status
Closed as program error.
Error description
DETAIL OF PROBLEM: The export performance data utility within the Storage Insights (and Spectrum Control) GUI, hangs and never completes when exporting volume data. Any subsequent attempts to export data cannot proceed and will fail, as the message "Performance data is already being exported." displays in the GUI pop-up dialog box. RECREATE STEPS: Attempt to export performance data from within Storage Insights (or Spectrum Control). Observe that the task does not complete. Problem as described by customer: Problem exporting performance data from storage insights. Initial customer impact (low/med/high): med
Local fix
The user should click on the "Cancel Download" on that dialog box in order to free up any exports may be active (in progress). This may take some time to cancel any existing export which is underway. By default, the volume performance data is included in any export which is less than 12 hours of data, and will fail to export. Therefore, if volume performance data is not needed: For the export, select a time range larger than 12 hours and do not select the "Advanced" checkbox in the selection panel, as that will include volume performance data in the export. For more information on export, please see: https://www.ibm.com/support/knowledgecenter/SSQRB8/com.ibm.spect rum.si.doc/fqz0_t_create_performance_compressed_data.html
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control & Storage Insights users exporting * * volume data * **************************************************************** * PROBLEM DESCRIPTION: * * The export performance data utility within the * * Storage Insights (and Spectrum Control) GUI, hangs * * and never completes when exporting volume data. * * * * Any subsequent attempts to export data cannot proceed * * and will fail, as the message "Performance data is already * * being exported." displays in the GUI pop-up dialog box. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q20 IBM Spectrum Control 5.4.1 [ 5.4.1-IBM-SC ] ( release target 4Q 2020 / November ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT32479
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
536
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-04-07
Closed date
2020-10-21
Last modified date
2020-10-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"536"}]
Document Information
Modified date:
08 February 2022