A fix is available
APAR status
Closed as program error.
Error description
After reboot the Data Collector Windows service starts earlier than the initialization of the network card interfaces and that's why the Data Collector does not detect any active network interface and uses the short host name and the IP is set to UNKNOWN.
Local fix
Change startup type of Data Collector service in windows server to "delayed start"
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users installing Data Collector on * * Windows * **************************************************************** * PROBLEM DESCRIPTION: * * After installing the Data Collector on Windows, and * * after reboot, the Data Collector Windows service starts * * earlier than the initialization of the network card * * interfaces and causes the Data Collector to fail the * * detection of an active network interface, and uses the * * short host name and the IP is set to UNKNOWN. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q20 [ 5.4.0-IBM-SC ] ( release target 3Q 2020 / August ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT32601
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
536
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-04-20
Closed date
2020-07-09
Last modified date
2020-07-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
R536 PSY
UP
R537 PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"536"}]
Document Information
Modified date:
08 February 2022