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Collecting Data: connectivity issue between Rule Designer and Decision Center or Rule Execution Server

Question & Answer


Question

You are having connectivity problem between IBM Rule Designer and Decision Center or connectivity problem between IBM Rule Designer and Rule Execution Server. You would like to know what documentation you must collect (MustGather) so that the IBM Operation Decision Manager Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.

Answer

Generate a network trace to analyze http requests and responses.
 
1. Close the existing Rule Designer. 
2. In eclipse.ini, add the following arguments each one on a line as below:

-vmargs
-Djava.util.logging.config.file=logging.properties
-Djavax.net.debug=all

3. Create a file logging.properties at the same location than eclipse.ini with the following content
.level=INFO
handlers=java.util.logging.FileHandler
java.util.logging.FileHandler.pattern = odmtracehttp-%g.log
java.util.logging.FileHandler.limit = 5000000
java.util.logging.FileHandler.count = 10
java.util.logging.FileHandler.formatter = java.util.logging.SimpleFormatter
httpclient.wire.level=FINEST
org.apache.commons.httpclient.level=FINEST
org.apache.http.level=FINEST
org.apache.http.wire.level=FINEST

4. Run the action that does not work. A series of file odmtracehttp-X.log will be generated at the same location than eclipse.ini. Include those .LOG files in the .ZIP file to be collected.

5. The Rule Designer workspace logs. You can find these in the file .log in the .metadata folder of the workspace.

6. Decision Center / Rule Execution Server logs.

These can be found in the logs folder of the Application Server that the rule execution server or decision center is deployed on. If working with WebSphere Application Server, make sure you also retrieve the log files in the logs\ffdc folder.

7. Rule Designer version and configuration

In "Help > About Eclipse SDK ", click the "Installation Details" button. Select the Configuration tab and use the button copy to clipboard to save the information. Paste the information to the file rdversion.txt

8. Decision Center / Rule Execution Server version

In the console, click "About" on the upper-right of any page.

Collecting the data

  1. Network trace
  2. Rule Designer workspace log
  3. Decision Center / Rule Execution Server logs
  4. rdversion.txt and decision center version and its level.
  5. Decision Center / Rule Execution Server version

Once you have collected this information, you can simply submit the diagnostic data to IBM support.

For a listing of all technotes, downloads, and educational materials specific to Rule Designer and Event Designer components, visit the IBM ODM Support website.

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSQP76","label":"IBM Operational Decision Manager"},"ARM Category":[{"code":"a8m0z0000001huAAAQ","label":"Synchronization"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.10;8.9;8.8;8.7;8.6;8.5.1;8.5;8.0.1;8.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSQP76","label":"IBM Operational Decision Manager"},"ARM Category":[{"code":"a8m0z0000001huAAAQ","label":"Synchronization"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.10;8.9;8.8;8.7;8.6;8.5;7.5","Edition":"Enterprise","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
01 April 2020

UID

ibm16150393

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