Troubleshooting
Problem
User tries to launch any JAVA-related menu item (for example "Command Center"). User receives error. All users affected.
Symptom
The error will vary depending on what menu item is launched.
Example ("Maintain - Jobs - Define"):
![image 2654](/support/pages/system/files/inline-images/image_2654.png)
com.ibm.cognos.ccr.integration.IntegrationFacadeException: org.eclipse.core.runtime.adaptor.EclipseStarter failed!
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:169)
at java.lang.Thread.run(Thread.java:818)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:167)
... 1 more
Caused by: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:506)
at java.util.Properties.setProperty(Properties.java:179)
at com.ibm.cognos.ccr.common.ServerConfiguration.getBeanFactoryProcessors(Unknown Source)
at com.ibm.cognos.ccr.common.Configuration.createApplicationContext(Unknown Source)
at com.ibm.cognos.ccr.common.ModelFactoryFinderImpl.getApplicationContext(Unknown Source)
at com.ibm.cognos.ccr.common.ModelFactoryFinderImpl.haveBean(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.haveBean(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.haveSessionInfo(Unknown Source)
at com.ibm.cognos.ccr.core.ui.server.SessionInfoUtil.getSessionInfo(Unknown Source)
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.processSetup(Unknown Source)
... 7 more
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:169)
at java.lang.Thread.run(Thread.java:818)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:167)
... 1 more
Caused by: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:506)
at java.util.Properties.setProperty(Properties.java:179)
at com.ibm.cognos.ccr.common.ServerConfiguration.getBeanFactoryProcessors(Unknown Source)
at com.ibm.cognos.ccr.common.Configuration.createApplicationContext(Unknown Source)
at com.ibm.cognos.ccr.common.ModelFactoryFinderImpl.getApplicationContext(Unknown Source)
at com.ibm.cognos.ccr.common.ModelFactoryFinderImpl.haveBean(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.haveBean(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.haveSessionInfo(Unknown Source)
at com.ibm.cognos.ccr.core.ui.server.SessionInfoUtil.getSessionInfo(Unknown Source)
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.processSetup(Unknown Source)
... 7 more
Cause
There are several possible causes for similar error messages.
- TIP: For more examples, see separate IBM Technote #478825 .
This Technote specifically relate to the scenario where the cause is a defect in 10.4.2 RTM (10.4.2000.252).
Environment
Controller 10.4.2 RTM (10.4.2000.252)
Diagnosing The Problem
Inside the 'Log' folder (default: C:\Program Files\ibm\cognos\ccr_64\log) the ccr.log file is empty:
![image 2652](/support/pages/system/files/inline-images/image_2652.png)
Resolving The Problem
Upgrade to Controller 10.4.2 IF1 (10.4.2000.259) or later.
Related Information
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
24 March 2020
UID
ibm16116608