"Failed to launch! ... java.lang.NullPointerException" launching Java-related functionality, caused by defect in 10.4.2 RTM (10.4.2000.252)

Troubleshooting

Problem

User tries to launch any JAVA-related menu item (for example "Command Center"). User receives error. All users affected.

Symptom

The error will vary depending on what menu item is launched.

Example ("Maintain - Jobs - Define"):

com.ibm.cognos.ccr.integration.IntegrationFacadeException: org.eclipse.core.runtime.adaptor.EclipseStarter failed!
   at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:169)
   at java.lang.Thread.run(Thread.java:818)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
   at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
   at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
   at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
   at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
   at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
   at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:167)
   ... 1 more
Caused by: java.lang.NullPointerException
   at java.util.Hashtable.put(Hashtable.java:506)
   at java.util.Properties.setProperty(Properties.java:179)
   at com.ibm.cognos.ccr.common.ServerConfiguration.getBeanFactoryProcessors(Unknown Source)
   at com.ibm.cognos.ccr.common.Configuration.createApplicationContext(Unknown Source)
   at com.ibm.cognos.ccr.common.ModelFactoryFinderImpl.getApplicationContext(Unknown Source)
   at com.ibm.cognos.ccr.common.ModelFactoryFinderImpl.haveBean(Unknown Source)
   at com.ibm.cognos.ccr.common.DefaultModelContext.haveBean(Unknown Source)
   at com.ibm.cognos.ccr.common.DefaultModelContext.haveSessionInfo(Unknown Source)
   at com.ibm.cognos.ccr.core.ui.server.SessionInfoUtil.getSessionInfo(Unknown Source)
   at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.processSetup(Unknown Source)
   ... 7 more

Cause

There are several possible causes for similar error messages.

TIP: For more examples, see separate IBM Technote #478825 .

This Technote specifically relate to the scenario where the cause is a defect in 10.4.2 RTM (10.4.2000.252).

Environment

Controller 10.4.2 RTM (10.4.2000.252)

Diagnosing The Problem

Inside the 'Log' folder (default: C:\Program Files\ibm\cognos\ccr_64\log) the ccr.log file is empty:

Resolving The Problem

Upgrade to Controller 10.4.2 IF1 (10.4.2000.259) or later.

Related Information

478825 - ** Troubleshooting ** "Could not create the view: !Could not create co…

Document Location

Worldwide

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