Troubleshooting
Problem
Some users receive an error when trying to access Cognos Analytics
Symptom
Unable to authenticate. The provided credentials are restricted from accessing IBM Cognos
Cause
The “Restrict access to members of the built-in namespace” parameter is set to true in IBM Cognos Configuration.
Diagnosing The Problem
Adding the user to the System Administrators group resolves the issue
Resolving The Problem
The ” Restrict access to members of the built-in namespace” parameter allows administrators to restrict user access to the application. When this parameter is set to true, users can only access the application if they belong to at least one group or role within the built-in namespace (does not include the group "All Authenticated Users").
Steps:
1. Open IBM Cognos Configuration.
2. In the Explorer Panel, click on the Security -> Authentication and set the “Restrict access to members of the built-in namespace” to “False”.
3. Save and restart services.
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Document Information
Modified date:
15 June 2018
UID
swg22016283