Troubleshooting
Problem
Content Store database connection fails with generic connection failed error message when TLS 1.0 is disabled on the server.
Cause
IBM JRE that comes shipped with the product defaults to use TLS 1.0 when JDBC driver makes SSLContext.getInstance("TLS") call.
Environment
Windows environment with TLS 1.0 disabled in registry settings
Resolving The Problem
Under <install directory>/bin64 directory find the bootstrap_wlp_win64.xml and make a backup copy before making modifications.
Open the file in text editor and add the following parameter:
<param condName="${java_vendor}" condValue="IBM">"-Dcom.ibm.jsse2.overrideDefaultTLS=true"</param>
This setting will allow you to override the JAVA default and use a higher version of TLS.
The setting will only be picked up during startup of therefore testing the data source in Cognos Configuration will still fail. To confirm the change correct the issue a start of the service is required.
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Document Information
Modified date:
15 June 2018
UID
swg22015898