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Abstract

Welcome to the Netcool Operations Support Newsletter, one stop shop for everything Netcool

Content

Table of contents

Hot Off the Press
Important Product Fixes
CEM 90 Day Trial
Latest Supported Netcool Operations Insight Products Fix Packs and Interim Fixes
Latest Probe Integration Releases
Blog Highlights
Latest YouTube Videos
Webcasts and Events
Technical Articles
Latest APARs

Hot Off the Press

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This time, users take the stage! @IBMCommunity is uniting over a dozen IBM User Groups for a 2-day virtual conference with 6 tracks each day featuring lessons, demos, keynotes, feedback sessions, expert advice, and more. Register for #IBMUserGroupDay on May 19th & 20th, 2020 from 8AM to 4:30PM ET here - ibm.biz/usergroupday

Netcool - UK Tivoli User Group - Global Meeting - Wednesday May 20th

When: May 20, 2020 from 1:00 PM to 5:30 PM (GB)

Associated with Tivoli User Group - UK

The UK User Group Event Management track is now to be found as the Netcool track on Wednesday May 20th starting at 1pm UK time as part of a much bigger event...

Please register and stay up to date via this external site. Feel free to share the link and news with other colleagues who many have an interest in IBM solutions (Not just Netcool) - See more below.

https://ibm.co/2SU5eiX

Important Product Fixes

Web GUI customers:
On 21st Jan 2021, certificates used to sign components of IBM Netcool/OMNIbus WebGUI expire.
All older versions of Web GUI v7.4 (now out of support) and up to WebGUI 8.1.0 FP17 are affected.

The following components are affected:
- Active Event List (AEL)
- Map (configured as applet)
- Event Dashboard Rendering and Edit (configured as applet)
After the 21st Jan 2021, these components will fail unless upgraded to Web GUI v8.1.0 FP18 (or later).

This is to note to advise you that Tivoli Netcool/OMNIbus_GUI 8.1.0 Fix Pack 18, 8.1.0-TIV-NCOMNIbus_GUI-FP0018 has been released (see link below). It contains the fix for the following APAR.

APAR IJ22785: Enhancement & renew code sign certificate for WebGUI applets that going to expired on 21 Jan 2021.

https://www.ibm.com/support/pages/node/1096594

TBSM customers:
On 21st Jan 2021, certificates used to sign components of IBM Tivoli Business Service Manager 6.2.0 expire.

The following components are affected:
- TBSM Agent
- Language Pack for the TBSM Agent
- TBSM Time Window Analyzer

After the 21st Jan 2021, these components will fail unless upgraded. APAR IJ24612 will be delivered in Interim Fix 6.2.0.2-TIV-BSM-IF0001 to upgrade the affected components. It is tentatively planned to release this Interim Fix in Q2 2020.

Older versions of TBSM (now out of support) are also affected. Customers using older versions of TBSM should migrate to v6.2.0 to avail of the fix.
As TBSM uses some of Web GUI portlets, its corresponding Web GUI version would need to be upgraded if applicable, see above.

Alternatively you can open a case in Cognitive Support System via the support portal see link below.

https://www.ibm.com/mysupport/s/my-cases

CEM 90 Day Trial

IBM Cloud Event Management service to set up real-time incident management for your services, applications, and infrastructure.

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11 Hints and Tips

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Remember: You can stay up to date with the latest Notifications of APARs/Fix Packs/Security Bulletins by subscribing below:

https://www-945.ibm.com/systems/support/myview/subscription/css.wss

Latest Supported Netcool Operations Insight Products Fix Packs and Interim Fixes

Product	Fix Pack or Interim Fix Pack	Download Link
Omnibus 8.1	Omnibus 8.1 Fix Pack 22	https://www.ibm.com/support/pages/node/1088164
ITNCM 6.4.2	ITNCM 6.4.2 Fix Pack 10 ITNCM Drivers 21 has been officially released.	fix pack 10 release notes ITNCM Drivers 21 release notes
WebGui 8.1	WebGUI FP18	https://www.ibm.com/support/pages/node/1096594
WebGUI 8.1	WebGUI FP17 IF 1	https://www.ibm.com/support/pages/node/1273906
Impact 7.1	Impact 7.1 Fix Pack 18	https://ibm.co/2PNuCFD
TBSM 6.2	TBSM 6.2 Fix Pack 2	https://ibm.co/2vret1y
ITNM 4.2	ITNM 4.2.0 Fix pack 8	https://ibm.co/3bSJwUD
Jazz SM	JazzSM FP006 JazzSM-TCR IF0002 JazzSM-DASH-CP 0001	1.1.3-TIV-JazzSM-multi-FP006 1.1.3.0-Tivoli-JazzSM-TCR-multi-IF0002 1.1.3.6-TIV-JazzSM-DASH-Cumulative-Patch0001
Log Analysis	Log Analysis Fix pack 3	1. We have released version 1.3.6: a) For current LA users it will be in the form of a fixpack: 1.3.6-TIV-IOALA-FP000_x86_64 - for x-series 1.3.6-TIV-IOALA-FP000_ppc64le - for p-series 1.3.6-TIV-IOALA-FP000_s390x - for z-series Please use the following technote for migration guidelines: https://www.ibm.com/support/pages/node/1135125 b) For new NOI 1.6..0.x users, the part number to download is as follows: CJ5N3EN c) For new standalone LA users, the part number to download is as follows: CJ1NIEN 2. To see all the available insight packs for LA, please access the following URL: https://developer.ibm.com/itom/resources/category/insight-packs/
Predictive Insights	Predictive Insights	We have released a few new mediation packs: Nagios XI V1.4.0 Zabbix V1.2.0 To see all the available mediation packs for PI, please access the following URL: https://developer.ibm.com/itom/resources/category/mediation-packs/

Latest Probe Integration Releases

Netcool/OMINbus Integrations Release Notice - Probe for Message Bus (nco-p-message-bus-12_0)
Netcool/OMINbus Integrations Release Notice - Transport Module Common Integration Library (common-transportmodule-23_0)
Netcool/OMNIbus Integrations Release Notice - Transformer for Message Bus Integration (common-transformer-11_0)
Netcool/OMNIbus Integrations Release Notice - Java Probe Integration Library (probe-sdk-java-12_0)
Netcool/OMNIbus Integrations Release Notice - SNMP Probe (nco-p-mttrapd-21_0)

Netcool/OMNIbus Integrations Release Notice - Netcool/OMNIbus Probe DSL Factory Framework (probe-dsl-framework-6_0)

Netcool/OMNIbus New Juniper Contrail Alert API probe:
Netcool/OMNIbus Integrations Release Notice - System Center Operations Manager 2016 Probe [nco_p_scom2016]
Netcool/OMNIbus Integrations Release Notice - Gateway for BMC Remedy V9 (nco-g-bmc-remedy-v9-1_0)
Netcool/OMINbus Gateway for Cloud Event Management (nco_g_cem-3_0)
Netcool/OMNIbus Integrations Release Notice - Probe for Microsoft System Center Operations Manager 2016 (nco-p-scom2016-1_0)

IBM Tivoli Netcool/OMINbus Integrations Release Notice - Probe for Nokia Network Functions Manager for Packet (nco-p-nokia-nfmp-2_0)

For the MTTrapd probe: Customers should ask support for the latest release 21 test fix patch if SNMPv3 is to be used rather than deploy the latest MTTrapd probe.

Netcool/OMNIbus Integrations Release Notice - Gateway for Message Bus (nco-g-xml-11_0)

Blog Highlights

Category: Netcool Operations Insight

Netcool Operations Insight integrates infrastructure and operations management into a single coherent structure across business applications, virtualized servers, network devices and protocols, internet protocols, and security and storage devices. Read timely news about this product in the blog posts below. Product documentation for Netcool Operations Insights is available at this link.

Product	Link
NOI	Why NOI 1.6 is a game changer
NOI	What’s New in NOI 1.6 – Incidents and Runbooks
Netcool	NOI 1.6: capabilities to help you face and embrace new challenges in Operations Management
ASMs	Finding weak spots with Agile Service Manager
Analytics	Discover how to explore and resolve issues with Netcool Analytics
AIOps	IBM AIOps
AIOps	AIOps – buzzword or life saver?
AIOps	Learn AIOps
TBSM 6.2	TBSM 6.2: TBSM 6.2 Upgrade to Fix Pack 1 - A step by step example
TBSM 6.2	TBSM 6.2: SSL for TBSM! - TBSM 6.2 Installation and Configuration of SSO and SSL and upgrade to TBSM6.2 FP1 - A step by step example
TBSM 6.2	TBSM 6.2 Installation Guide - Step by step example with all the prerequisites installation and configuration steps including SSO configuration between DASH and Impact
User Groups Next Function	Join a local IBM User Group UK Tivoli User Group @ IBM Southbank Thursday May 28th 2020 at 9:30 for 10am

Latest YouTube Videos

<br />

Product	Youtube Link
NOI/CEM	CEM: Create a Group and Assign a Runbook to an Incident
NOI/ASM	NOI/ASM : ASM Integration with NOI

Netcool Omnibus	Netcool/OMNIbus : Ipc.Timeout and NetworkTimeout
Omnibus/TCR	TCR: OMNIbus Reports Import
Netcool Omnibus	Netcool/OMNIbus : KAFKA Gateway and Probe configuration
Netcool Omnibus	Netcool / OMNIbus : SOCKET Java Probe and Gateway
Netcool Omnibus	Netcool Omnibus : The mttrapd probe and malformed traps
Netcool Omnibus	Netcool/OMNIbus 8.1 : Rules file examples for event loads
Netcool Omnibus	Netcool/OMNIbus probes SSL debugging
Netcool Omnibus	Netcool / OMNIbus : Rules file performance tuning
ITNM	ITNM 4 2 FP7 update using IM
ITNCM	ITNCM_642_Certificate Issue

Webcasts and Events

Tons of new webcast coming in 2020! Register now

Cloud Event Management-Netcool/Impact Integration

Watch the Replays

Replay - Installation and Configuration of TBSM 6.2

Replay - Installation and Configuration of NOI: Event Search feature

Replay - Benefits of IBM Netcool Operations Insights for current NetcoolOMNIBus users

Replay - More intelligent operations management using the new release of Netcool Operations Insights 1.6

Replay - Overview of Netcool/OMNIbus Web GUI 8.1 User Preferences

Replay - Monitoring hybrid cloud resources with IBM Netcool Operations Insight

Replay - Ask the Experts: Installation and Configuration of TBSM 6.2

Replay - Installation of NOI and Related Event feature

Ask The Expert Replay Webinars with presentation downloads all available on IBM Support TV

Technical Articles

NOI NOI: "Seasonal Event Rules" page cannot be opened due to the following error message "Multiple Impact connections defined; Analytics pages are not properly displayed" Omnibus Support's Guides for Netcool/OMNIbus Integrations : online documentation Revoke changes made to the Object Server Cloud Event Manager Email Integration - step by step example Omnibus, Gateways, Netcool/Impact integration and configuration - step by step example Probes Products Netcool/OMNIbus SCOM Probe - support for SCOM 2019 JDBC Probe unable to start JDBC probe - "Probe unable to find the JDBC Driver class" error Huawei U2000 3GPP CORBA probe unexplained token behavior Unable to start Ping Probe Ping Probe Capacity Restart SNMP probe(v3) when integrated system are restarted Generic 3GPP probe- Unable to finish resync Disable the Creation of Files within /tmp/.com_ibm_tools_attach nco_p_message_bus stops getting alarms after "X" in the stream Netcool/OMNIbus 8.1 : Installing a test fix probe patch Netcool/OMNIbus : KAFKA Gateway and Probe configuration Probe Extension Package Probes and probe integrations Event statistics function at probe level WebGUI Why Webgui a tool set to send data via POST it actually sends GET request instead ? WebGUI 8.1.0.17 - Eventviewer Carbon 10 style Is there a response file sample to upgrade WebSphere Administrative Console to 8.5.5.15? WebGUI 8.1 - How to change ping tool to be opened in new browser window instead of a new tab? WebGUI 8.1 Error 404: javax.servlet.ServletException: java.io.FileNotFoundException: SRVE0190E: File not found: /startFB.do WebGUI 8.1 Export fails with the following error message: "Exception while exporting console preferences. Reason: CTGWA6237W Unable to find View <viewname>"" WebGui 8.1 javax.net.ssl.SSLHandshakeException: No appropriate protocol,may be no appropriate cipher suite specified or protocols are deactivated Chart Widget in WebGUI based on Severity and Event Count is not displaying as expected WebGUI 8.1 - Change WebSphere Logo in WAS WebGUI 8.1 - "java.security.cert.CertificateException: No subject alternative DNS name matching" error message while trying to configure SSL LDAP WebGUI 8.1 While running confvmm4ncos.sh to configure object server authentication the following error message is generated: "java.lang.NoClassDefFoundError: com.ibm.websphere.wim.ras.WIMLogger" WebGUI 8.1.0.17 Test Fix 3 - Java WebStart Map editor does not start with FileNotFoundException icu4j-54_1_1.jar WebGui Page location is not loading ITNCM Why is there "java/lang/OutOfMemoryError: Java heap space" in my NCM's JazzSM log? Why did UOW fail with "Failed to instantiate driver" exception? Why did Unit of Work (UOW) failed with "Error encountered in receiveUntil() during main loop processing. Error is: checkSocket Timedout" error? Why did I get "Creating new Resource Access xxx Failed" message while creating a new Resource Access Document? Why did I get "Creating new Resource Access failed" error while creating a new Resource Access Document (RAD)? How do I migration an NCM system to another machine? Why did UOW fail with "Operation failed java.lang.NullPointerException" in the worker.log? ITNM mustgather technotes for ITNM: Core GUI JazzSM Products Not able to login to JazzSM What are the NOI component products that are compatible with JazzSM 1.1.3.5? How to properly remove users that is no longer required in JazzSM? Can JazzSM server be backup and restore using these scripts-backupConfig.sh and restoreConfig.sh? Will JazzSM product be still supported if these sample applications is stop or uninstall? Can you install JazzSM 1.1.3.1 into 1.1.2.1 version? Resolving JazzSM DASH Vulnerability by Plugin 42873 SSL Medium Strength Cipher Suites Supported (SWEET32) Resolving JazzSM DASH Vulnerability by Plugin 83875 SSL/TLS Diffie-Hellman Modulus <= 1024 Bits (Logjam) Steps to silent upgrade JazzSM 1.1.2.1 to JazzSM 1.1.3.1 and DASH 3.1.3.1 Cumulative patch(CP1) in non-root in AIX How to add to add users in resources Realm defaultWIMFileBasedRealm via a command line How to set JazzSM DASH session to never expire JazzSM DASH: Step by step example of how to upgrade to JazzSM 1.1.3 Fix Pack 5 in silent mode JazzSM DASH: Step by step example of how to upgrade to JazzSM 1.1.3 Fix Pack 6 in silent mode JazzSM DASH consoleLogCollector.sh script fails with @TIP_HOME@/properties/.tipinfo.properties: No such file or directory JazzSM DASH upgrade fails with the following error message "JazzSM/ui/temp/lastgood does not exist" JazzSM DASH HA: servers are unable to connect to cluster after DB2 11.1 was patched with special DB2 build and fails to connect with "SYSIBM:CLI:-805". SQLSTATE=38553 error message JazzSM DASH upgrade fails with the following error message "SOAPException: faultCode=SOAP-ENV:Client; msg=Unable to find a valid IP for host" JazzSM DASH upgrade fails with the following error message "org.eclipse.jst.j2ee.commonarchivecore.internal.exception.DeploymentDescriptorLoadExceptio : dd_in_ear_load_EXC_" NPI How to Integrate NPI into JazzSM DASH when using external CA Certificates PI/LA Logstash 2.2.1 unable to start with error: NotImplementedError: stat.st_dev unsupported or native support failed to load Logstash 6.3.2 unable to start with error: Error accessing temp directory Why alertLogRecord is missing in the output to Omnibus from IBM Log Analysis-EIF event alert function? Is CVE-2019-17571 vulnerability impacting IBM Log Analysis? Does IBM Log Analysis support failover for LDAPs ? Unable to bring up IBM Log Analysis 1.3.5.2. Can I use LFA to send multiline data to IBM Log Analysis? Does IBM Predictive Insights Solarwinds mediation pack supports DPA? Why my hadoop tab is not appearing in IBM Log Analysis-Administrative Settings? Is Logstash 6.3.2 provided with IBM Log Analysis 1.3.5.3 supported on Oracle Solaris 10? What is the hadoop version supported by IBM Log Analysis? How do I remove the Hadoop integration configured via IBM Log Analysis UI - Hadoop Integration tab? What is the purpose of IBM Log Analysis LFA uses port 1920? How to disable port 1920 used by IBM Log Analysis LFA to contact IBM Tivoli Monitoring? Logstash directory under LogAnalysis directory went missing when I uninstall remote solr. I removed my remote Logstash directory. How do I reinstall remote Logstash in the same directory using IBM Log Analysis remote_install_tool? If I remove one of my Solr in my IBM Log Analysis installation, will this cause any issue? How to search data from Hadoop in IBM Log Analysis UI? How to integrate multiple remote LFA to a single IBM Log Analysis data source? How to integrate remote LFA to load data to IBM Log Analysis? ERROR ScalaCollector$CollectorRunnable in the Logstash 2.2.1 scala output plugin log. Discovery Pattern empty in IBM Log Analysis UI search result. How to configure remote LFA and UnityEIFReceiver? How do I delete the data in Hadoop? How to increase maximum number of connections that can be made to a single Zookeeper? How to run multiple instances of Logstash 6.3.2 using one Logstash installation? Does Log Analysis support IPv6? Why am I getting error 'CTGLA0014E : Error initializing flow controller' TBSM How to change the CN for TBSM and ImpactUI root certificate when changing the hostname of the TBSM and Impact server? TBSM 6.2 DASH installation fails with "Internal error occurred on the 'Dashboard Server Configuration' panel" TBSM 6.2: How to determine the number of service instances by using radshell feature? Impact Netcool/Impact 7.1 - "java.security.cert.CertificateException: No subject alternative DNS name matching" error message while trying to configure SSL LDAP Netcool/Impact: The upgrade from 7.1.0.1 to 7.1.0.18 fails with "Source resource does not exist: /opt/IBM/tivoli/impact/backup/install/server_backup/7.1.0.1/sdk/jre/lib/security/java.security" error message: Netcool/Impact: JMS policy fails with java.lang.ClassNotFoundException: com.ibm.mq.interna.MQCommonServices Latest APARs Omnibus 8.1 IJ00867: EVENT LIST ON WINDOWS DOES NOT DISPLAY LONG FILTER NAMES IJ22316: PROBE RULES : LIBOPL CAN ABEND WITH DUPLICATE TABLE DEFINITIONS IN THE RULES FILE IJ02708: NCO_G_OBJSERV_BI PROCESS CRASHED WITH CORE WHEN TERMINATING THE PROCESS IJ11039: NETCOOL USER PASSWORD SHOWN IN PLAIN TEXT IN OBJECTSERVER LOG IJ16915: MIB MANAGER INCORRECT MIB PARSING DUE TO ASN.1 SYNTAX IN STRINGS/COMMENTS IJ20277: UPDATE THE JRE SHIPPED WITH OMNIBUS (8.0.6.5) WebGUI 8.1 APAR PH14099 - WEB GUI Users are not synchronized to the ObjectServer when users are assigned roles through a group Impact 7.1 IJ10104: IN NOI EVENT ANALYTICS, NEED TO CHECK RESOURCE COLUMN IN RESTRICT FIELDS OF PROCESSRELATEDEVENTPATTERNS EVENTREAD IJ18211: REMOTETBSMSHELL THROWS AN EXCEPTION WHEN RUN IN TBSM IMPACT SERVER IJ18135: RFE: NOI: EVENT ANALYTICS - Event Analytics not generating patterns when not using the Global settings for Event Identity IJ18352: WEBSERVICE LISTENER ALLOW FILTER TO SUBSTITUTE THE INCOMING SOAPACTION HEADER IJ18496: ORACLE ERRORS PRODUCED IF TYPE_SCROLL_SENSTIVE IS ENABLED. THE QUERIES RUN ON NETCOOL & DATA'S RETURNED BUT ERRORS ARE ANNOYING TBSM IJ19803 - TBSM 6.2 Migration fails with TypeError: java.io.InputStreamReader is not a function in eval IJ22338 TBSM 6.2 REMOVAL OF SERVICE INSTANCES WITH SLA TRACKING DOES NOT WORK WITHOUT DISABLING SLA IJ20724 TBSM 6.2 While running radshell command addSlaAttributeToTemplate nothing gets updated for the SLA attributes

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IBM Netcool Operations Support Newsletter Q2 2020

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Netcool - UK Tivoli User Group - Global Meeting - Wednesday May 20th

Category: Netcool Operations Insight

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