How To
Summary
Starting the Planning Analytics service gives cryptographic errors of type CAM-CRP.
In addition, you might receive an error message:
The Cryptographic information cannot be encrypted. Do you want to save the configuration in plain text?
Environment
-Planning Analytics Local single-server installation
-Admin Server and Application Service are installed on the same server (same directory)
Steps
Note: Be sure to back up any files and directories before deletion
1) From the Cognos Configuration menu bar click File-->Export As
*Save in decrypted format. Click yes and save the file in a location outside Planning Analytics installation directory
**This step keeps a backup of the config file (cogstartup.xml)
2) Close Cognos Configuration
3) In Windows Services, stop all Planning Analytics services
4) From the <Planning Analytics install dir>\configuration\certs\ directory, delete the files CAMKeystore and CAMKeystore.lock
5) From the <Planning Analytics install dir>\configuration\ directory, delete the \csk directory
6) From the <Planning Analytics install dir>\configuration\ directory, delete the cogstartup.xml
7) From the <Planning Analytics install dir>\configuration\ directory, delete the file 'caserial' (if this file does not exist, continue with next step)
8) From the <Planning Analytics install dir>\temp\cam\ directory, delete the file 'freshness' (if this file does not exist, continue with next step)
9) Copy the cogstartup.xml file backup taken in Step 1 and paste in <Planning Analytics install dir>\configuration\ directory
10) Launch the Cognos Configuration
11) Save the configuration and start the Planning Analytics services
*The first save might take a few minutes to complete
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
17 January 2023
UID
ibm15692682