Troubleshooting
Problem
In Planning Analytics Administration Users tab, when one selects Manage User Accounts, the following error will occur.
Symptom
ERROR:
Error 500: Internal server error. Error while processing request
Error 500: Internal server error. Error while processing request
Cause
Browser caching
Resolving The Problem
STEPS:
Implement one of the options below:
1.If Chrome browser is used, open Chrome Incognito browser
(this will eliminate caching being the issue)
If using Internet Explorer, use InPrivate browser option (to eliminate caching)
Implement one of the options below:
1.If Chrome browser is used, open Chrome Incognito browser
(this will eliminate caching being the issue)
If using Internet Explorer, use InPrivate browser option (to eliminate caching)
If the above works fine then:
2.Delete the browser cache
For example if using Chrome to clear cache
At top right of page>select Customize Control option (3 dots)>Select More tools > Clear browsing data
or
3.Test using a different browser
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"Planning Administration Workspace","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
20 September 2021
UID
ibm15690727