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Unable to view line taxes from Order Charge And Tax summary screen

Troubleshooting


Problem

Attempts to view line taxes from Order Charge And Tax Summary screen leads to exception in IBM Sterling Order Management.

Symptom

The below error message is seen:
===============================
[1/30/18 11:27:07:883 EST] 00000474 ServletWrappe E
com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0014E:
Uncaught service() exception root cause
/om/orderline/detail/orderline_detail_taxbreakup.jsp:
com.ibm.websphere.servlet.error.ServletErrorReport:
java.lang.ClassCastException: com.yantra.yfc.dom.YFCElement
incompatible with java.lang.String
===============================

Cause

Charge category used is Price.

Diagnosing The Problem

"Price" is a reserved word used in the application for "Apply to price" check box in the Tax Summary screen.

Resolving The Problem

To resolve, delete the charge category 'Price' and use a different name for charge category.

[{"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Documentation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
11 February 2020

UID

swg22014405

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