Troubleshooting
Problem
When updating InfoSphere Information Server from version 11.5 to 11.7, Zookeeper, Kafka and Solr services either do not start or are stopped shortly after the update.
Symptom
The following components do not function properly:
- Information Analyzer
- Information Analyzer Thin Client
- Subscription Manager
- Data Quality Exception Console
- Enterprise Search
Cause
The service stop scripts which are installed with InfoSphere Information Server version 11.5 do not function properly.
Environment
InfoSphere Information Server, Version 11.5, Linux and AIX operating systems
Diagnosing The Problem
Retrieve the status of Zookeeper, Kafka and Solr services by running the following command:
AIX:
/opt/IBM/InformationServer/shared-open-source/bin/status-aix-services.sh
Linux:
/opt/IBM/InformationServer/shared-open-source/bin/status-linux-services.sh
The output indicates that some services are not running.
Resolving The Problem
- Stop the services by running the following command:
Linux:
/opt/IBM/InformationServer/shared-open-source/bin/stop-linux-services.sh
AIX:
/opt/IBM/InformationServer/shared-open-source/bin/stop-aix-services.sh
- If the output of the stop script indicates that the process could not be stopped, for example,
Waiting for kafka 1 process 12345 to stop: not stopped after 10 seconds!
stop the process with the specified id by running the following command (replace the 12345 id with the correct id):
kill -9 12345
- Start the services
Linux:
/opt/IBM/InformationServer/shared-open-source/bin/start-linux-services.sh
AIX:
/opt/IBM/InformationServer/shared-open-source/bin/start-aix-services.sh
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Document Information
Modified date:
16 June 2018
UID
swg22014368