Troubleshooting
Problem
SCCERR_OUTPUTSOLUTIONLOADFAILED error occurs when tryting to generate thumbnails on a System Z Linux system.
The following error is generated in the p8_server_error.log when trying to create a thumbnail.
THMG FNRCC0201W - WARN Failed to generate thumbnail for input file: /opt/IBM/Filenet/FileNet/FileStores/FS/content/FN17/FN6/111111111-1111-1111-1111-111111111111{111111111-1111-1111-1111-111111111111}0.
com.filenet.api.exception.EngineRuntimeException: FNRCC0201E: CONTENT_THUMBNAIL_GENERATION_FAILURE: Failed to generate thumbnail for file: [/opt/IBM/Filenet/FileNet/FileStores/FS/content/FN17/FN6/111111111-1111-1111-1111-111111111111{111111111-1111-1111-1111-111111111111}0 :: mimetype
Cause
For System Z linux systems X Windows server is a requirement.
In addition, INSO also requires dependent libraries. Go to the INSO folder ((for example /usr/IBM/WebSphere/AppServer/profiles/AppSrv01/FileNet/ce_member1/INSO/)) run:
ldd libos_xwin.so
to check the library dependencies.
Resolving The Problem
In this case a /usr/lib/libXm.so.3 library was missing.
openmotif22-2.2.3-18 rpm installs libXm.so.3.
run:
rpm -qa|grep motif
to verify the motif libraries are installed.
If a newer version of motif is installed a link can be created.
For example:
ln -s /usr/lib/libXm.so.4.0.3 /usr/lib/libXm.so.3
ln -s /usr/lib64/libXm.so.4.0.3 /usr/lib64/libXm.so.3
ldconfig
Otherwise, install the motif libraries.
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Document Information
Modified date:
17 June 2018
UID
swg22006300