Troubleshooting
Problem
Attempts to add payment details does not populate new master card series starting with 2 in IBM Sterling Order Management.
Symptom
You are unable to add payment method in the payment screen.
Cause
The ISSDCSPanValidator is not configured to handle the new master card series.
Diagnosing The Problem
While adding Payment details in Add Payment Method screen, the credit card types for the new master card series (Starting with 2) does not get auto populated. CSR users have to manually select the MASTERCARD type while adding payment details.
Resolving The Problem
To resolve, you need to implement ISSDCSPanValidator User Exit to validate the new PIN range. For more details on User Exit, please check the IBM Sterling SSDCS java documentation:
file:///<SSDCS_INSTALL_DIR>/documentation/com/sterlingcommerce/ssdcs/ue/ISSDCSPanValidator.html
This UE can be implemented only for the new Master card range and for rest of the cases you need not return PanValid attribute in the output of UE. If you do not return PanValid for existing card range then the default logic will be executed.
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Document Information
Modified date:
11 February 2020
UID
swg22004746