Troubleshooting
Problem
After installing a DAM policy rule with Ignore STAP Session action, you can no longer see FAM traffic being logged
Cause
The DAM Ignore STAP Session policy rule action blocks all traffic from the STAP. Since the STAP also sends the FAM traffic this can incorrectly block FAM traffic if the policy is not properly defined.
Diagnosing The Problem
To determine if this is the issue do the following:
1. Install just the FAM policy by itself and check you can log FAM data
2. Install the DAM policy rule with the Ignore STAP Session action and check again if the FAM traffic can be logged
If the traffic can be logged with only a FAM policy but is not logged with both FAM and DAM policies then this is most likely the cause
Resolving The Problem
To resolve the problem, make sure that any DAM Ignore STAP Session policy rule actions do not block traffic from the file server
Related Information
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Document Information
Modified date:
16 June 2018
UID
swg22004345